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" Many companies talk about customer success, but how many actually put the customer first above all else, always? "
Clara Shih
Always
Customer
First
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" Though decisions regarding work/life balance are important and vary widely from person to person, it may not be wise in the long run to optimize for doing the bare minimum at work. "
Clara Shih
Decisions
Work
Wise
" My high school, the Illinois Mathematics and Science Academy, showed me that anything is possible and that you're never too young to think big. At 15, I worked as a computer programmer at the Fermi National Accelerator Laboratory, or Fermilab. After graduating, I attended Stanford for a degree in economics and computer science. "
Clara Shih
Think
School
Science
" Social media provides the modern-day version of mystery shopping and walking the halls. "
Clara Shih
Social Media
Shopping
Media
" Technology may be traditionally perceived as a male-dominated industry, but it won't always be that way. Every day we see more and more powerful women leaders boasting outstanding achievements. "
Clara Shih
Women
Technology
Day
" 'The Facebook Era' articulated a radical vision for how social media would transform media, relationships, and influence, creating new opportunities for businesses in the process. "
Clara Shih
Influence
Media
Vision
" Social networks particularly will tend to converge and consolidate over time, especially because they're inherently governed by network effects. So the bigger ones will just get bigger, their value will multiply exponentially, and the smaller ones will become less and less relevant. "
Clara Shih
Become
Bigger
Over
" Like many of my fellow entrepreneurs, I didn't create Hearsay Social with my co-founder Steve Garrity because it would be fun and easy, but because we're at our best when faced with enormous challenges. "
Clara Shih
Fun
Our
Create
" The most important thing I've done at work has been to surround myself with amazing people who I trust and empower fully to do stuff better than I could. "
Clara Shih
Trust
Myself
Amazing
" Social media teams can and do launch clever campaigns, but game-changing Social Business initiatives are typically driven by management teams. "
Clara Shih
Business
Social Media
Management
" Social media isn't a one-way broadcast; it's a multiway opportunity for dialogue. "
Clara Shih
Opportunity
Social Media
Media
" I believe that rather than it being a case of humans versus machines, the future of financial advice more likely lies somewhere in between, where human advisors leverage artificial intelligence and automation to become smarter and more efficient at doing their jobs. "
Clara Shih
Believe
Future
Intelligence
" Technologies and specific vendors may come and go, but massive cultural transformations and new kinds of relationships? Those don't go away. "
Clara Shih
May
Go
Come And Go
" With new technologies promising endless conveniences also comes new vulnerabilities in terms of privacy and security. And nobody is immune. "
Clara Shih
Security
Privacy
Nobody
" The need for strong partners and employees persists throughout the life of a company, but it is especially important in the beginning. "
Clara Shih
Employees
Beginning
Life
" I don't watch TV or movies or play video games. "
Clara Shih
Play
Movies
Games
" The immigrant experience had a profound effect on me. It taught me the importance of hard work and the value of being entrepreneurial. "
Clara Shih
Me
Hard Work
Value
" I was born in Hong Kong and immigrated to the United States with my family when I was 4. I spent most of my childhood in Chicago. My elementary school had no program in English as a second language, so I was placed in a class for students with speech impediments. "
Clara Shih
School
Childhood
Family
" Companies can't delegate social media to the new college grad and think they have it covered. "
Clara Shih
College
New
Think
" Data is valuable, so let's be mindful of how we're sharing it. "
Clara Shih
Valuable
Sharing
Data
" If there can be three certain things in life, instead of two, it might be death, taxes, and data. "
Clara Shih
Two
Death
Life
" When startups succeed, they do so against all odds. In the beginning, you have nothing except for your own talents and resources. By definition, everyone else is bigger, further along, and more established than you. To win, you have to swim upstream early on - and that requires hard work and long hours. There are no shortcuts. "
Clara Shih
Work
Succeed
Hard Work
" As entrepreneurs, we must constantly dream and have the conviction and obsession to transform our dreams into reality - to create a future that never existed before. "
Clara Shih
Future
Reality
Create
" Listen more than you talk. "
Clara Shih
Than
Talk
More
" Rather than wringing our hands about robots taking over the world, smart organizations will embrace strategic automation use cases. Strategic decisions will be based on how the technology will free up time to do the types of tasks that humans are uniquely positioned to perform. "
Clara Shih
Time
Smart
Technology
" The whole point of social media is continuity and continual engagement. "
Clara Shih
Social Media
Media
Engagement
" Great work, professional relationships, and learning experiences compound over time, much the way money does - investing $100 today creates much more value than investing $100 a decade from now. "
Clara Shih
Money
Time
Today
" My entire life, I have viewed every problem as an opportunity - I've had no choice. "
Clara Shih
Opportunity
Problem
Had
" My father, a math professor in Hong Kong, worked as an electrical engineer here. My mother was an art teacher, but once we came to the United States, she went back to school and became certified as a special-education teacher. "
Clara Shih
Teacher
School
Mother
" Strong emotional connections between individuals, customers, and salespeople that trust each other will always be 10 times more powerful than the most expensive ad campaign. That's the power social media makes possible. "
Clara Shih
Trust
Power
Strong
" I wrote 'The Facebook Era' because I felt like it needed to be written, and I was one of the people who might be qualified to do so. Specifically, my background is that I developed the first business application on Facebook. "
Clara Shih
People
Like
First