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" The healthcare industry has never had a priority on user experience because there has been little competition. Prices have never been transparent. "
John Sculley
Healthcare
Experience
Competition
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" We see healthcare shifting from a procedure reimbursement, where in this country doctors are reimbursed for how many procedures they conduct, to a world where people will be reimbursed for the outcomes - did the patient actually get better, and what was the total cost of the cycle of care. "
John Sculley
People
Healthcare
Care
" People who take risks are the people you'll lose against. "
John Sculley
Take
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" I think that Apple has revolutionized every other consumer industry; why not television? The complexity of the experience of using the television gets more and more complicated. So it seems exactly the sort of problem that if anyone is going to change the experience of what the first principles are, it is going to be Apple. "
John Sculley
Experience
Apple
Think
" Everything at Apple can be best understood through the lens of designing. Whether it's designing the look and feel of the user experience, or the industrial design, or the system design, and even things like how the boards were laid out. "
John Sculley
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" As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. "
John Sculley
Brand
Service
Experience
" Stay the course and keep building an integrated Apple ecosystem of iPhone + iPod + iMac + iTunes + App Store + Apple TV. No one has yet demonstrated they understand how to create an 'experience-based ecosystem' as well as Apple. "
John Sculley
Apple
Building
Create
" I think that the health care industry is so complex that it doesn't necessarily start with a single killer app. You go back to the early days of the personal computer - when I joined the industry, we really didn't know what the killer app was going to be. "
John Sculley
Health
Care
Think
" Timing in life is everything. "
John Sculley
Timing
Everything
Life
" Our primary goal in the consumer health service companies I back is helping them create an uncompromisingly great consumer experience. "
John Sculley
Goal
Experience
Great
" I have found that I always learn more from my mistakes than from my successes. If you aren't making some mistakes, you aren't taking enough chances. "
John Sculley
Learn
Mistakes
You
" Is there anyone out there who is the next Steve Jobs? I think Jeff Bezos is pretty close. He is very smart. He is extremely creative. He has completely reinvented the way in which commerce is done online. "
John Sculley
Smart
Think
Way
" There are just moments when all the stars are aligned for breakthrough products. "
John Sculley
Stars
Products
Moments
" It's suddenly practical to do very high quality video wirelessly over mobile devices, and we're just in the early days of that. "
John Sculley
Just
Quality
Days
" In many cases, jobs that used to be done by people are going to be able to be done through automation. I don't have an answer to that. That's one of the more perplexing problems of society. "
John Sculley
People
Society
Automation
" When I left Apple, it had $2 billion of cash. It was the most profitable computer company in the world - not just personal computers - and Apple was the number one selling computer. "
John Sculley
Computers
World
Apple
" I didn't appreciate, coming out of corporate America... what it meant to a founder, the creator of the Macintosh, to be asked to step down from the very division that he created to lead the very product that he believed was going to change the world. "
John Sculley
Change The World
Step
World
" Apple makes really good products, and Samsung makes really good products. It's really a two-horse race. Where I think Apple is exposed: the price points of Apple's products are just so high by comparison with Samsung's. "
John Sculley
High
Good
Price
" My guess is that Apple won't just pass Microsoft in market capitalization, but will go way beyond it. "
John Sculley
Beyond
Market
Way
" I'm an optimist. You can't be an entrepreneur if you're not essentially an optimist, so I'm an optimist by nature. "
John Sculley
Entrepreneur
Nature
You
" Over the years, I have developed a pretty good Rolodex. "
John Sculley
Pretty Good
Years
Good
" We expect teachers to handle teenage pregnancy, substance abuse, and the failings of the family. Then we expect them to educate our children. "
John Sculley
Family
Teachers
Parenting
" Implementers aren't considered bozos anymore. "
John Sculley
Anymore
Considered
" Apple and Samsung are selling in such high volumes, and they're vertically integrated more and more, that it's very, very hard for anyone to compete against Apple and Samsung in the high-volume part of the smartphone or tablet market. "
John Sculley
Selling
More
Market
" The future belongs to those who see possibilities before they become obvious. "
John Sculley
Become
Who
Possibilities
" I never claimed to be a computer engineer, but I did train as an industrial designer, and I am a consumer marketer, and I am very comfortable dealing with complex businesses and complexity in general and simplifying it - basically a systems designer. "
John Sculley
Train
Comfortable
Complex
" The Mac defined 'personal technology', and the iPhone defines 'intimate technology' as a convergence of communications, content and location. "
John Sculley
iPhone
Personal
Technology
" The only thing I would say is, I think there's a lot of future value in Blackberry, but without experienced people who have run this type of business, and without a strategic plan, it would be really challenging. "
John Sculley
Think
People
Business
" The launch of iPhone is very possibly bigger than the launch of the first Apple II or the first Mac. Steve Jobs's genius is his ability to use technology to create products that define fundamental cultural shifts. "
John Sculley
Create
First
Genius
" One thing about Apple is they have these fanboys - as I always say, 'Sell to the people who love us.' For example when they came up with iPad mini, everyone who had an iPad went out and bought a mini as well. "
John Sculley
Us
Always
Apple
" Healthcare has been the last major industry that hasn't been touched by technology in terms of productivity and consumer adoption in the way so many other industries have. "
John Sculley
Way
Technology
Last