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" There's one thing a CEO should always keep at the front of their mind, and that's customer needs. "
Taavet Hinrikus
Front
Always
Customer
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" Traditional consumer finance has been unfair for decades. Banks have had a monopoly on financial services and have been able to overcharge and underserve consumers. "
Taavet Hinrikus
Finance
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Monopoly
" There are lots of people building the next TransferWise, not in a sense of competing with us but in a sense of building large, successful companies that are doing something important. I just enjoy helping these founders navigate the journey. "
Taavet Hinrikus
Building
People
Journey
" Doing something that empowers people makes you realise how boring it would be to work for a place where the goal is just to make more money. It's much easier to get out of bed and look forward to 12 hours of work if you're making the world a better place. "
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World
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Money
" No amount of PR works if you've got a bad product. "
Taavet Hinrikus
Product
You
Works
" Talent is a complex subject: from the education our kids get in kindergarten and beyond to the re-skilling of some parts of the workforce; from the opportunities available for research to how we attract the best people to work in our companies. "
Taavet Hinrikus
Best
Talent
People
" I think that's the beauty of being a private company: you get to choose when you disclose something. You can play it in a strategic way or in a tactical way. "
Taavet Hinrikus
Think
Choose
Beauty
" To be a global business, you need access to the best talent from around the world - fix this, everything else falls into place. Whether it's homegrown or imported, we don't mind where it comes from - we just want the best. "
Taavet Hinrikus
Business
World
Talent
" Competition and variety in financial services are always good things. "
Taavet Hinrikus
Always
Good Things
Good
" Building a business is a marathon, not a sprint. I don't believe it when people tell me they've been working 80-hour weeks for five years in a row. I just don't think that's possible. "
Taavet Hinrikus
Marathon
Me
People
" I get a kick out of helping the next generation of founders. "
Taavet Hinrikus
Kick
Generation
Helping
" We built TransferWise focused on customer innovation. That means we build our product based first and foremost on our customers. "
Taavet Hinrikus
Product
Customer
Build
" There's the risk of a serious case of FOMO at a place like Davos. "
Taavet Hinrikus
Risk
Serious
Case
" Hiring new people, opening up in new markets, all of that takes money. "
Taavet Hinrikus
Money
New
New People
" For Estonia, joining Europe meant our potential as a country increased - not decreased - because of that connectedness. "
Taavet Hinrikus
Our
Potential
Because
" Bitcoin and the whole discussion around it shows how big a need there is for innovation about what money is and how it is stored. "
Taavet Hinrikus
Discussion
Need
Money
" Talent is the lifeblood of a fast-growing company. "
Taavet Hinrikus
Company
Fast-Growing
Lifeblood
" As technology progresses, I believe that fintech will fundamentally change finance. "
Taavet Hinrikus
Believe
Change
Finance
" Maybe I think too highly of myself, but I think maybe sometimes I can give some good advice - sometimes bad advice, I'm sure - and I think that's a way of giving back. "
Taavet Hinrikus
Think
Advice
Bad
" A preoccupation with job title is an immediate giveaway that someone's priorities are not in line with the company's. "
Taavet Hinrikus
Line
Someone
Priorities
" People need the financial sector to be safe; people also need the financial sector to go through a massive phase of innovation. That means delivering on the positive rhetoric, like around settlement accounts, not allowing Open Banking to be diluted, and leading the way on AML. "
Taavet Hinrikus
People
Positive
Innovation
" There's always been a lot of interest in the tech community about how to foster innovation and creativity - both within a company but also in the ecosystem of a tech cluster. In both cases, creating opportunities for people who don't encounter each other normally to meet and talk is key. "
Taavet Hinrikus
Creativity
Community
Meet
" With a smartphone, we have a supercomputer in our pocket and are always connected. The way we bank is changing as part of this macro trend. "
Taavet Hinrikus
Way
Bank
Connected
" Securing and attracting the best talent is an obsession in the tech industry for good reason. It's your main asset; it's your edge. "
Taavet Hinrikus
Talent
Best
Edge
" At TransferWise, we started out as - and continue as - idealists. We start with what we can do to make things better and how we can solve problems, focusing on what people need. It turns out you can focus on building the best service and be successful as business. "
Taavet Hinrikus
Business
Best
Service
" If you think about the influence it has had, it's incredible. Think of all the relationships that have been saved because of Skype. "
Taavet Hinrikus
Think
You
Relationships
" International money transfer is a massive consumer rip-off. Banks and companies like Western Union have gotten away with it for too long. "
Taavet Hinrikus
Union
Money
Consumer
" Celebrity-spotting is pretty standard at Davos. It's one of the things that makes it easy to criticise. "
Taavet Hinrikus
Makes
Things
Standard
" We believe that the future of money is digital. "
Taavet Hinrikus
Digital
Believe
Future
" Banks are really bad when it comes to building consumer-centred products. "
Taavet Hinrikus
Banks
Building
Products
" The fact that Skype was founded in Estonia, the fact that Skype had a successful exit, which meant that Estonia benefited in a major way, meant that entrepreneurship became legitimate. There were more than a thousand people who either worked or had worked at Skype who had seen what it takes to build a global business. "
Taavet Hinrikus
Successful
Way
Business