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" We built TransferWise focused on customer innovation. That means we build our product based first and foremost on our customers. "
Taavet Hinrikus
Product
Customer
Build
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" No amount of PR works if you've got a bad product. "
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" There's the risk of a serious case of FOMO at a place like Davos. "
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" The U.S.A. is a huge market which has a large immigrant population from Europe, India, from all around the world; lots of them have, still, strong ties to home, so move lots of money. "
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" Doing something that empowers people makes you realise how boring it would be to work for a place where the goal is just to make more money. It's much easier to get out of bed and look forward to 12 hours of work if you're making the world a better place. "
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" If the U.K. leaves the E.U., we'll have to consider whether it makes business sense to stay headquartered here. "
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" The financial crisis of 2008 created a seismic shift in the dynamics of trust in financial services. FinTech would have happened without the global financial crisis - but it would have taken much longer. "
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Financial
Shift
Without
" Competition and variety in financial services are always good things. "
Taavet Hinrikus
Always
Good Things
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" I think that if Britain does decide to leave the E.U., that would be a disaster for the technology sector here and probably also for the broader economy. "
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Think
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" There are so many instances in banking where 'free' simply doesn't mean free, whether it's opaque overdraft charges or credit card providers that are quietly raising interest rates without customers noticing. "
Taavet Hinrikus
Credit Card
Credit
Without
" Most banks tell their customers that they only pay a small upfront fee for international payments. But in reality, customers pay much more. "
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Only
" If you think about the influence it has had, it's incredible. Think of all the relationships that have been saved because of Skype. "
Taavet Hinrikus
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" Large incumbents become big and sometimes become lazy and set themselves up for failure in the future. "
Taavet Hinrikus
Become
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Failure
" Traditional consumer finance has been unfair for decades. Banks have had a monopoly on financial services and have been able to overcharge and underserve consumers. "
Taavet Hinrikus
Finance
Unfair
Monopoly
" Most of my time at Skype was spent doing new things. "
Taavet Hinrikus
Doing
New
New Things
" A seed depends on a whole host of factors to grow - from the fertility of the soil to the right mix of rain and sun to not being eaten by a passing bird. The same goes for an idea. For an idea to really take hold, other factors come into play, from timing to the emerging technology that makes it possible. "
Taavet Hinrikus
Seed
Sun
Rain
" The world is becoming more global. More than ever, people are proactively deciding where to live, where to study, where to work. Sometimes it's out of necessity, sometimes it's out of choice. "
Taavet Hinrikus
Choice
Live
People
" With a smartphone, we have a supercomputer in our pocket and are always connected. The way we bank is changing as part of this macro trend. "
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Way
Bank
Connected
" Talent is the lifeblood of a fast-growing company. "
Taavet Hinrikus
Company
Fast-Growing
Lifeblood
" Building a business is a marathon, not a sprint. I don't believe it when people tell me they've been working 80-hour weeks for five years in a row. I just don't think that's possible. "
Taavet Hinrikus
Marathon
Me
People
" While in two very different sectors, both Skype and TransferWise were born out of frustration. "
Taavet Hinrikus
Born
Two
Different
" Banks are really bad when it comes to building consumer-centred products. "
Taavet Hinrikus
Banks
Building
Products
" Being a 'global citizen' is not something reserved for the global elite anymore. Thanks to the democratising power of technology, it's not a trend determined by privilege or even age but by attitude. "
Taavet Hinrikus
Attitude
Age
Thanks
" 'Big' problems are overwhelming, but when we distil them down to their simplest forms, then the solutions become simple, too. "
Taavet Hinrikus
Down
Too
Simple
" Talent is a complex subject: from the education our kids get in kindergarten and beyond to the re-skilling of some parts of the workforce; from the opportunities available for research to how we attract the best people to work in our companies. "
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Best
Talent
People
" Changing behaviour is a very slow process. "
Taavet Hinrikus
Behaviour
Process
Slow
" International money transfer is a massive consumer rip-off. Banks and companies like Western Union have gotten away with it for too long. "
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Consumer
" For Estonia, joining Europe meant our potential as a country increased - not decreased - because of that connectedness. "
Taavet Hinrikus
Our
Potential
Because
" When we talk about technology changing the world, we often hear about how it makes our lives easier, more connected, safer, or even healthier. They're all things we can easily identify with. The Internet makes our lives easier; services like Skype and WhatsApp allows us to be more connected - the examples are endless. "
Taavet Hinrikus
Internet
Technology
World
" I spent my workdays at Skype creating a more connected world. We were shrinking the distances between people, making it easier to connect across countries. Then I'd go to my bank to transfer my euros to pounds, and it was like going back in time 50 years: expensive, inconvenient, and painfully slow. It was a nightmare. "
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Bank
People
Slow