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" We knew the 2017-18 offseason would be one of our most challenging. We've known that for a long time. "

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" Tolerance is important, especially in a democracy. The ability to have honest conversations, even if you come from a different place, a difference perspective, is fundamentally important. "

" Communication is different in the clubhouse than it is in a boardroom. The heartbeat that exists in the clubhouse, you don't find that same type of heartbeat in the front office. "

" I work for the Chicago Cubs, a team with a following so loyal and adoring and a history so forlorn that we were known nationwide as the Loveable Losers. "

" The Cubs, we built one of best farm systems - I think for a while there, it was the best farm system in baseball. And that was great. It got a lot of attention. But we didn't want the credit for the farm system. What we wanted was to see if we could do the tricky part, which was turn a lauded farm system into a World Series champion. "

" You've just got to kind of play the hand you're dealt. "

" It took me coming to the Midwest to realize I was the jerk. People are so nice here. They're so grounded. "

" Failure is inherent in the game. So if you don't respond well to adversity, you're probably not going to have a long career. "

" This game will make you cry more often than not. "

" Typically, it takes young players years to adjust to life in the big leagues and to start performing up to their capabilities. Most of the blame for this rests on these ridiculous old baseball norms that say young players are to be seen and not heard. "

" Every opportunity to win is sacred. It's sacred to us inside the organization, and it should be sacred to the fans as well. They deserve our best efforts to do what we can to improve the club and put the club in position to succeed in any given season. "

" I used to follow people home. I just like being anonymous so much that I would follow people home because they didn't know who I was, and I could watch them. I know how that sounds. I could not exist but observe. "

" There are a lot of ways to make a positive impact on the community without necessarily being a politician. "

" I like to have some privacy, especially where my family is concerned, so when I'm recognized, I'll usually say something like 'I get that all the time' or 'Theo Epstein? Who's that?' "

" The goals is to create a really high 'floor' for this organization, where the 'off' years are years where you might win in the high-80s and sneak a division or a wild card or win 90 games and get in and find a way to win in October. And the great years, you win 103 and win the whole thing. "

" Scouting and player development is the key to year-in and year-out success, not the occasional lucky hit. There are no definitive answers in this game, no shortcuts. When you think you've got it all figured out, you can get humbled very quickly. "

" The Red Sox hadn't won in 86 years when we took over. We didn't run from that challenge - we embraced it. "

" It's a human phenomenon that there has to be a reason for everything. There almost never is. "

" It's always different when a guy gets drafted and developed and comes up in his first organization and makes an impact. There's something special and timeless about it. "

" There's a cumulative effort within the course of a game, a series, and a season, too, where you see so many pitches and have so many at-bats that you can wear down an opponent. Once you develop that reputation as a club, year after year, players come in, and they tend to fit in with that profile. "

" The 'Chicago Sun-Times,' I remember, ran a full-page, front-page photo-shop of me walking on water across Lake Michigan, as if by showing up I was going to miraculously fix the team's fortunes. Imagine their disappointment, then, when I announced a long-term rebuilding plan focused on acquiring young players and winning in five years. "

" When something goes wrong on the field, we expect our players to take the blame, step up, and proactively assume the blame for it, even if it's not their fault. That's the way to be a good teammate. "

" I want to thank everyone who has ever put on a Cubs uniform and anyone who has ever rooted for the Cubs. "

" We don't live in isolation. Most people don't like working in isolation - some do, but they typically don't end up playing Major League Baseball. "

" There's nothing I hate more than someone who speaks in the draft room with absolute conviction, but they have nothing to back it up. "

" I don't think facing one of your own active pitchers would be a good idea, unless I got super lucky and hit a ball through the middle or something. That would not be good. I'd pull every muscle in my body. "

" When people you don't know say nice things about you, if you allow yourself, even subconsciously, to attach a shred of meaning to it, when the opposite happens, when people you don't know say bad things about you, you can't attach that same meaning. "

" To win the World Series, you have to be able to do a lot of things well. "

" I think people want the Cubs to succeed, and by extension, they want people associated with the Cubs to succeed. "

" The leadoff-hitter thing, I think, it's always nice to have an established leadoff hitter and to have someone who can really get on base and set the tone. "

" If the seller has a player that they think is going to have a lot of value, they're aware of it, protect that value. You have to go get it. That's the way the trade market works. "