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" We try to do a great job of understanding the opposing hitter and his tendencies. Maybe understand the hitter better than he knows himself. "

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" I do think we can be honest and upfront that certain organizations haven't gotten the job done. That's the approach we took in Boston. We identified certain things that we hadn't been doing well, that might have gotten in the way of a World Series, and eradicated them. "

" You reach a point where you're trying to survive. You're just trying to put the ball in play. You're not yourself. You're searching for your identity as a hitter on a nightly basis. That's just really hard. And it is not atypical at all for players to need to change their environment in order to rediscover who they are. "

" When I was writing or competing in individual sports, it felt unfulfilling and lonely. When I was able to find a group of people I believed in and liked, that all worked in pursuit of a common goal, it felt incredibly rewarding. "

" I don't know if I could go to another run-of-the-mill baseball department and work because it would probably feel like work. In Boston and Chicago, it doesn't feel like work. It feels like a privilege. "

" We knew the 2017-18 offseason would be one of our most challenging. We've known that for a long time. "

" I want to thank everyone who has ever put on a Cubs uniform and anyone who has ever rooted for the Cubs. "

" Baseball is better with tradition, with history. Baseball is better with fans who care. "

" Watching the Dodgers perform at a really high level is a nice reminder to us as to how high the bar is. "

" No one is immune to needing to sit or needing to go down at the right time, and you want to give guys a chance. "

" There are a lot of ways to make a positive impact on the community without necessarily being a politician. "

" To win the World Series, you have to be able to do a lot of things well. "

" There has to be active, hands-on management in concert with the manager to lead the organization and make sure that the standards that we set for the organization as a whole are being lived up to. "

" You don't want to make a living or habit out of trying to solve your problems with high-price pitching free agents because over the long run, there's so much risk involved that you really can hamstring your organization. "

" We don't live in isolation. Most people don't like working in isolation - some do, but they typically don't end up playing Major League Baseball. "

" We've made plenty of mistakes. But the ones that we've hit on, we've gotten lucky with some impact guys back, some best-case scenarios as far as how the guys have turned out. "

" I like to have some privacy, especially where my family is concerned, so when I'm recognized, I'll usually say something like 'I get that all the time' or 'Theo Epstein? Who's that?' "

" Sometimes, on the business side, it's important to sort of have something with some sizzle in an offseason. It's the baseball operations department's job to push back against that, just as it's the business side's job to sometimes advance those thoughts. "

" If multiple starting pitchers underperform at the same time, it's always going to leave you in a stretch where it's hard to play better than .500 baseball. "

" The goals is to create a really high 'floor' for this organization, where the 'off' years are years where you might win in the high-80s and sneak a division or a wild card or win 90 games and get in and find a way to win in October. And the great years, you win 103 and win the whole thing. "

" I chose my classes based on which professors did not take attendance, and then I traded Padres tickets for notes from class. I wasn't the student of the month. "

" If we think a playoff spot's not in the cards, there will be no concern for appearances or cosmetics whatsoever. We'll continue to address our future and trade off some pieces that would keep us respectable. "

" Having a relentless lineup full of professional hitters works on so many levels. It works in terms of pure baseball reasons: if you get on base, you're going to score runs. "

" The 2011 Cubs were the oldest team in the division, the most expensive team in the division, and the worst team in the division. And we really needed to start over. "

" I tend to solicit opinions from all those around me. I like to hear opinions and the rationale behind it from everybody in the room. Perhaps it's the result of going to law school and using the Socratic method. "

" The fact that guys adjusted really quickly to the big leagues, developed really quickly, faced adversity under the brightest spotlights, played great baseball, overcame so much, overcame centuries worth of issues and won a World Series, I guess it doesn't necessarily mean we're still not just prone to the laws of nature and reality and baseball. "

" I ended up staying 10 years in Boston. It was nine as GM but 10 years there. That seemed about right: long enough to try to make a difference and try to contribute to winning teams and some championships. "

Make A Difference

" When people you don't know say nice things about you, if you allow yourself, even subconsciously, to attach a shred of meaning to it, when the opposite happens, when people you don't know say bad things about you, you can't attach that same meaning. "

" If the seller has a player that they think is going to have a lot of value, they're aware of it, protect that value. You have to go get it. That's the way the trade market works. "

" Failure is inherent in the game. So if you don't respond well to adversity, you're probably not going to have a long career. "

" Tolerance is important, especially in a democracy. The ability to have honest conversations, even if you come from a different place, a difference perspective, is fundamentally important. "