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" You start a business being hungry, foolish, and a little bit naive. But more often than not, you end up being disrupted yourself. It happened to Skype. "
Taavet Hinrikus
You
Start
End
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" No amount of PR works if you've got a bad product. "
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" A preoccupation with job title is an immediate giveaway that someone's priorities are not in line with the company's. "
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Line
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" Traditional consumer finance has been unfair for decades. Banks have had a monopoly on financial services and have been able to overcharge and underserve consumers. "
Taavet Hinrikus
Finance
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Monopoly
" There are lots of people building the next TransferWise, not in a sense of competing with us but in a sense of building large, successful companies that are doing something important. I just enjoy helping these founders navigate the journey. "
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" The attitude to failure is one of the characteristics that's often called out as the difference between the U.S. and Europe. And we do need to be less risk-averse, more embracing of failure. Having failed makes you look bad in Europe. But in the U.S., it makes you look experienced. "
Taavet Hinrikus
Failure
Bad
Need
" To be a global business, you need access to the best talent from around the world - fix this, everything else falls into place. Whether it's homegrown or imported, we don't mind where it comes from - we just want the best. "
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Business
World
Talent
" The technology is not an end in itself: it is a tool. It can make it easier for us to communicate or manage our finances. It can help us take care of our health or help policemen in their work. It can create jobs and boost growth. It can enhance transparency and accessibility to services. "
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Work
Growth
Health
" I think that's the beauty of being a private company: you get to choose when you disclose something. You can play it in a strategic way or in a tactical way. "
Taavet Hinrikus
Think
Choose
Beauty
" As consumers in general, and with Millennials in particular, we're getting used to everything being cheaper, faster, better - and banks aren't keeping up. "
Taavet Hinrikus
Better
Everything
Used
" There's always been a lot of interest in the tech community about how to foster innovation and creativity - both within a company but also in the ecosystem of a tech cluster. In both cases, creating opportunities for people who don't encounter each other normally to meet and talk is key. "
Taavet Hinrikus
Creativity
Community
Meet
" There's the risk of a serious case of FOMO at a place like Davos. "
Taavet Hinrikus
Risk
Serious
Case
" People bought bitcoin because they thought it would be worth more tomorrow. And a lot of people got lucky. But we're not seeing real people use bitcoin. And we don't know what problem it solves. Now, blockchain, I think, is a genius advancement in technology. "
Taavet Hinrikus
Technology
Tomorrow
People
" Costs should always be presented up front so that consumers can make informed choices and get a fairer deal. "
Taavet Hinrikus
Up
Costs
Choices
" If the U.K. leaves the E.U., we'll have to consider whether it makes business sense to stay headquartered here. "
Taavet Hinrikus
Leaves
Stay
Here
" Competition and variety in financial services are always good things. "
Taavet Hinrikus
Always
Good Things
Good
" When a new hire is afraid to roll up their sleeves and get things done, it's a clear sign it's not going to work out. "
Taavet Hinrikus
Things
New
Done
" I spent my workdays at Skype creating a more connected world. We were shrinking the distances between people, making it easier to connect across countries. Then I'd go to my bank to transfer my euros to pounds, and it was like going back in time 50 years: expensive, inconvenient, and painfully slow. It was a nightmare. "
Taavet Hinrikus
Bank
People
Slow
" I was in my early 20s when Estonia joined the E.U. For a kid who'd grown up in the Soviet Union, it seemed like my country had come of age. For a country that had been isolated and cut off from the rest of the world, it seemed like we were becoming part of the global community. It opened a whole new world of possibility. "
Taavet Hinrikus
Kid
Age
Rest
" While in two very different sectors, both Skype and TransferWise were born out of frustration. "
Taavet Hinrikus
Born
Two
Different
" Talent is a complex subject: from the education our kids get in kindergarten and beyond to the re-skilling of some parts of the workforce; from the opportunities available for research to how we attract the best people to work in our companies. "
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Best
Talent
People
" Climate change, migration... they transcend national borders and require an international response. "
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Change
Climate Change
Migration
" Companies that are natively technology-focused I would trust more than a bank. "
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Would
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" Being a 'global citizen' is not something reserved for the global elite anymore. Thanks to the democratising power of technology, it's not a trend determined by privilege or even age but by attitude. "
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" There's most definitely a Davos bubble. You're in a small Alpine town that, for just four days in January, sees its population tripled with world leaders, CEOs, media, police, the army... and a whole bunch of people who aren't invited but just come to hang out. "
Taavet Hinrikus
Police
World
Small
" The banks never sent me one chequebook. I'm very happy not to have ever touched one. "
Taavet Hinrikus
Never
Touched
Happy
" Creating a new country from scratch has given Estonia the license to imagine what a country could be. "
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Creating
Country
New
" Building a business is a marathon, not a sprint. I don't believe it when people tell me they've been working 80-hour weeks for five years in a row. I just don't think that's possible. "
Taavet Hinrikus
Marathon
Me
People
" Changing behaviour is a very slow process. "
Taavet Hinrikus
Behaviour
Process
Slow
" I think that if Britain does decide to leave the E.U., that would be a disaster for the technology sector here and probably also for the broader economy. "
Taavet Hinrikus
Think
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" At TransferWise, we started out as - and continue as - idealists. We start with what we can do to make things better and how we can solve problems, focusing on what people need. It turns out you can focus on building the best service and be successful as business. "
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Business
Best
Service