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" A major driver of the cost of healthcare in the United States is a compromise that was reached with the American Medical Association in the 1960s when Medicare was first established. "
Clayton M. Christensen
Healthcare
First
American
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" Inviting others to help us with our work in the Church helps them feel needed and helps them feel the Spirit. When these feelings come, many people often then realize that something has been missing from their lives. "
Clayton M. Christensen
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" Businesses that distribute information and news are in the business of training and teaching people. "
Clayton M. Christensen
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Business
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" I helped start a ceramics company called CPS Technologies. We took it public in 1987 at $12 a share. Three months later, there was this horrible cliff: Black Monday. Fidelity had bought 15 percent of our stock, and their algorithm caused them to dump it all onto the market that day. We dropped from $12 to $2. "
Clayton M. Christensen
Cliff
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Day
" There are a lot of companies - not just Sony and Kodak - that have spent a lot of money trying to make the quality of the digital images comparable with film. But when you're sending these things over the Internet, they don't have to be high quality. "
Clayton M. Christensen
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Money
You
" Managers are already voracious consumers of theory. Every time they make a decision or take action, it's based on some theory that leads them to believe that action will lead to the right result. The problem is, most managers aren't aware of the theories they're using, and they often use the wrong theories for the situation. "
Clayton M. Christensen
Problem
Believe
Action
" If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives. "
Clayton M. Christensen
You
Customer
Done
" I'd been raised Mormon, but there comes a time where you are not following what you've been taught, but discovering for yourself if it's true. "
Clayton M. Christensen
Been
Where
True
" Almost always, great new ideas don't emerge from within a single person or function, but at the intersection of functions or people that have never met before. "
Clayton M. Christensen
People
Always
Ideas
" When considering a career move, consider the most important assumptions that have to prove true and how you can swiftly and inexpensively test if they are valid. Also, remain realistic about the path ahead of you. "
Clayton M. Christensen
Career
Test
You
" Because we employ no professional preachers, it means that every sermon or lesson in church is given by a regular member - women and men, children and grandparents. "
Clayton M. Christensen
Men
Women
Professional
" I wouldn't say there isn't a direct path to a successful career. There are people who knew exactly what they wanted to do from a very young age, weren't going to be diverted, and then they just went out and achieved it. "
Clayton M. Christensen
Career
Successful
People
" One of the banes of successful innovation is that companies may be so committed to innovation that they will give the innovators a lot of money to spend. "
Clayton M. Christensen
Successful
May
Money
" I have continued systematically to study the Book of Mormon and Bible to understand even more deeply what God expects of me and my family while on this earth. "
Clayton M. Christensen
Bible
Book
Me
" I don't feel that this concept of disruptive technology is the solution for everybody. But I think it's very important for innovators to understand what we've learned about established companies' motivation to target obvious profitable markets - and about their inability to find emerging ones. The evidence is just overwhelming. "
Clayton M. Christensen
Motivation
Important
Think
" Disruption is continuously afoot in every industry, but especially in autos. It is how Toyota, Nissan and Honda bloodied Detroit: They did not start their attack with Lexus, Infiniti and Acura, but with low-end subcompact models branded Corona, Datsun and CVCC. "
Clayton M. Christensen
Disruption
How
Start
" The single most important factor in our long-term happiness is the relationships we have with our family and close friends. "
Clayton M. Christensen
Family
Friends
Happiness
" There is no single right answer or path forward, but there is one right way to frame the problem. "
Clayton M. Christensen
Forward
Way
Right
" Disruption is a process, not an event, and innovations can only be disruptive relative to something else. "
Clayton M. Christensen
Process
Only
Event
" In the Mormon Church, we believe we can be married for all eternity, not till death do you part. As Mom was getting older, she was excited, truly excited, that within a few years she'd be with Dad again. "
Clayton M. Christensen
Getting Older
Death
Mom
" Growth makes management easier. In particular, it makes making labor concessions seem easy. It's when growth stops because you're being disrupted that managing becomes really, really hard, and as a result, most disrupted companies simply disappear. "
Clayton M. Christensen
Easy
You
Result
" When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done. "
Clayton M. Christensen
You
Done
Competition
" If we are to develop profound theory to solve the intractable problems in our societally-critical domains... we must learn to crawl into the life of what makes people tick. "
Clayton M. Christensen
Life
Profound
Problems
" No idea for a new growth business ever comes fully shaped. When it emerges, it's half-baked, and it then goes through a process of becoming fully shaped. "
Clayton M. Christensen
Business
Process
New
" During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way. "
Clayton M. Christensen
Customer
You
Together
" If you make that decision, that you'll always follow that rule, then your commitment to do it sinks into your heart, and when you realize the benefits of having integrity time after time, it really changes your heart, not just your head. "
Clayton M. Christensen
Integrity
You
Commitment
" My wife comes most of the times I teach and stands on the front row to help me. She's been wonderfully supportive. "
Clayton M. Christensen
Teach
Wife
Front
" I think this is one reason why the Lord invented the Internet - so members can teach one another how to succeed in assignments the Lord has given us, and to give us opportunities to inspire and bear testimony in a horizontal way. "
Clayton M. Christensen
Opportunities
Inspire
Think
" Companies, in fact, are specifically organized to under-invest in disruptive innovations! This is one reason why we often suggest that companies set up separate teams or groups to commercialize disruptive innovations. When disruptive innovations have to fight with other innovations for resources, they tend to lose out. "
Clayton M. Christensen
Resources
Lose
Reason
" The basic idea that marketing is wrong at its core is one of the main reasons why innovation seems blocked and unpredictable. "
Clayton M. Christensen
Wrong
Core
Innovation
" Efficiency innovations arise in industries that already exist. They provide existing goods and services at much lower costs. They are not empowering. Efficiency innovators become the low cost providers within an existing framework. "
Clayton M. Christensen
Cost
Become
Within