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" Good leaders need a positive agenda, not just an agenda of dealing with crisis. "

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" The ability to change constantly and effectively is made easier by high-level continuity. "

" As minorities and other immigrant groups become more important to our economy, the inner city is a crucible that gives us an early look at phenomena that are going to be spreading more broadly in the economy over time. "

" I'm really puzzled by why people in societies find it difficult to work collaboratively together with other people in societies. "

" Finally, strategy must have continuity. It can't be constantly reinvented. "

" If your goal is anything but profitability - if it's to be big, or to grow fast, or to become a technology leader - you'll hit problems. "

" A strategy delineates a territory in which a company seeks to be unique. "

" Companies operating in urban communities have a tremendous ripple effect. "

" I think that, too many times, business has been seen as acting in its narrow self-interest rather than, essentially, contributing more broadly to society. I think a lot of that is unintentional; I don't think that many managers are deliberately trying to be unethical or are not trying to be sensitive to social needs. "

" There's a fundamental distinction between strategy and operational effectiveness. "

" In America, the problems of poverty and low income, particularly for minorities, are disproportionately focused in the inner cities. Shining a spotlight on the businesses growing in these communities is proof that any community has the potential for entrepreneurship. "

" Being an American doesn't mean that you're guaranteed a high wage. You have to be productive, and we have to create a very low-cost, efficient place to do business, and we've let all that slip in America. "

" Change brings opportunities. On the other hand, change can be confusing. "

" Ultimately, health care fails the most basic test. It's not organized around the needs of the patient. "

" Strategy 101 is about choices: You can't be all things to all people. "

" The company without a strategy is willing to try anything. "

" Strategy is about making choices, trade-offs; it's about deliberately choosing to be different. "

" The chief strategist of an organization has to be the leader - the CEO. "

" You can't have a healthy society unless you have healthy companies that are making a profit, that are employing people and that are growing. "

" If all you're trying to do is essentially the same thing as your rivals, then it's unlikely that you'll be very successful. "

" The essence of strategy is that you must set limits on what you're trying to accomplish. "

" The best CEOs I know are teachers, and at the core of what they teach is strategy. "

" Billions are wasted on ineffective philanthropy. Philanthropy is decades behind business in applying rigorous thinking to the use of money. "

" Sound strategy starts with having the right goal. "

" The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they're mutually reinforcing. "

" In a period of economic downturn, the overwhelming instinct is to pare back, cut costs, and lay off. If you do that, do so with your strategy in mind. The worst mistake is to cut across the board. Instead, reconnect and recommit to a clear strategy that will distinguish yourself from others. "

" Unfortunately, I'm an engineer. I'm always thinking about, what's the task and how do I get it done? And some of my tasks are pretty broad, and pretty fuzzy, and pretty funky, but that's the way I think. "

" Health care historically has been a very siloed field that's organized around medical specialties - urology, cardiac surgery, and so forth - and around the supply of these specialty services. The patient is the ping-pong ball that moves from service to service. "

" Millennials are more aware of society's many challenges than previous generations and less willing to accept maximizing shareholder value as a sufficient goal for their work. They are looking for a broader social purpose and want to work somewhere that has such a purpose. "

" I teach in the medical school, the School of Public Health, the Kennedy School of Government, and the Business School. And it's the best perch... because most of my work crosses boundaries. "

" The essence of strategy is choosing what not to do. "