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" Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune. "
Sam Walton
Free
Words
Praise
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" I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them. "
Sam Walton
Leadership
Me
You
" I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them. "
Sam Walton
Trust
You
Responsibility
" All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult. "
Sam Walton
Worth
My Life
Stupid
" Control your expenses better than your competition. This is where you can always find the competitive advantage. "
Sam Walton
Find
You
Control
" All of us profit from being corrected - if we're corrected in a positive way. "
Sam Walton
Profit
Way
Positive
" We're all working together; that's the secret. "
Sam Walton
Business
Working Together
Together
" You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient. "
Sam Walton
Out
Mistakes
Run
" Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning. "
Sam Walton
Sure
Know
Fate
" The way management treats associates is exactly how the associates will treat the customers. "
Sam Walton
Management
Way
Will
" The key to success is to get out into the store and listen to what the associates have to say. "
Sam Walton
Listen
Key
Success
" If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever. "
Sam Walton
Work
Passion
Love
" Most of us don't invent ideas. We take the best ideas from someone else. "
Sam Walton
Best
Someone
Most
" In the beginning, I was so chintzy I really didn't pay my employees well. "
Sam Walton
Beginning
Employees
Pay
" Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. "
Sam Walton
Expectations
You
Want
" Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. "
Sam Walton
Values
Community
Hold
" Capital isn't scarce; vision is. "
Sam Walton
Vision
Scarce
Capital
" Celebrate your successes. Find some humor in your failures. "
Sam Walton
Some
Humor
Your
" Appreciate everything your associates do for the business. "
Sam Walton
Business
Your
Everything
" I probably have traveled and walked into more variety stores than anybody in America. "
Sam Walton
Traveled
America
More
" I got into retailing because I wanted a real job. "
Sam Walton
Real
Because
Job
" Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations. "
Sam Walton
Treat
Together
Partner
" Swim upstream. Go the other way. Ignore the conventional wisdom. "
Sam Walton
Other
Ignore
Go
" There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. "
Sam Walton
Customer
Fire
Money
" If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction. "
Sam Walton
Chance
You
Way
" I have always been driven to buck the system, to innovate, to take things beyond where they've been. "
Sam Walton
Things
Driven
Always
" Loosen up, and everybody around you will loosen up. "
Sam Walton
Loosen
Up
Everybody
" Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish. "
Sam Walton
People
Go
Believe
" One person seeking glory doesn't accomplish very much. "
Sam Walton
Much
Person
Seeking
" Give ordinary folk the chance to buy the same things as rich people. "
Sam Walton
Rich People
Chance
People
" We let folks know we're interested in them and that they're vital to us. cause they are. "
Sam Walton
Vital
Us
Them