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" The way management treats associates is exactly how the associates will treat the customers. "

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" I probably have traveled and walked into more variety stores than anybody in America. "

" You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient. "

" Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish. "

" I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them. "

" Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations. "

" We're all working together; that's the secret. "

Working Together

" Give ordinary folk the chance to buy the same things as rich people. "

" One person seeking glory doesn't accomplish very much. "

" Most of us don't invent ideas. We take the best ideas from someone else. "

" I've never been one to dwell on reverses. "

" Appreciate everything your associates do for the business. "

" Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. "

" Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning. "

" I got into retailing because I wanted a real job. "

" We let folks know we're interested in them and that they're vital to us. cause they are. "

" If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction. "

" The key to success is to get out into the store and listen to what the associates have to say. "

" There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. "

" Loosen up, and everybody around you will loosen up. "

" In the beginning, I was so chintzy I really didn't pay my employees well. "

" If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever. "

" Swim upstream. Go the other way. Ignore the conventional wisdom. "

" Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune. "

" I have always been driven to buck the system, to innovate, to take things beyond where they've been. "

" Capital isn't scarce; vision is. "

" Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. "

" I had to pick myself up and get on with it, do it all over again, only even better this time. "

" What am I supposed to haul my dogs around in, a Rolls-Royce? "

" Control your expenses better than your competition. This is where you can always find the competitive advantage. "

" All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult. "