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" There are no more holes in my management lineup. "

Related Quotes:

" The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. "

" We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment. "

" We have to realize we have millions of human beings traveling on our equipment. "

" Uncertainty always creates doubt, and doubt creates fear. "

" I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing. "

Do The Right Thing

" We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet. "

" We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes. "

" It's the human approach to customers that I want to bring back. "

" United's 2015 earnings were one of the best in the company's history. "

" As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room. "

" I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries. "

" Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic. "

The Right Thing

" Communication and communication strategy is not just part of the game - it is the game. "

" If I have any strength that would be considered above average, it is that I can read people. "

" I am thrilled to return full time to a job and the employees I love. "

" Our progress isn't just limited to the operation. Financially, we have been performing well. United's 2015 earnings were one of the best in the company's history, and we made significant progress shrinking the margin gap with our closest competitors, strengthening our balance sheet, and returning significant cash to shareholders. "

" We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this. "

" It is important that we win back the trust of employees first, then customers. "

" It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words. "

" For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself. "

" At United, I will dedicate myself to making our airline flyer-friendly. "

" When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. "

" I think my reaction to most issues is to get the facts and circumstances. "

" It is a free world. It is a dynamic of our new day and age: technology is everywhere. "

" We have significant work to be done. We have old, antiquated systems. Remember the 8-track tape player? Think of that as our core system, and we're living in a world where everybody has an iPhone. "

" We are market based and have to differentiate our product in many ways; pricing isn't the only one. "

" We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid, seated passenger. We can't do that. "

Law Enforcement

" Simply put, we haven't lived up to your expectations... That's going to change. "

" It's a new era with regard to social media. It's just something that we have to adapt to and accept. "

" We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal. "