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" When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. "

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" Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic. "

The Right Thing

" Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation. "

" Communication and communication strategy is not just part of the game - it is the game. "

" It's a new era with regard to social media. It's just something that we have to adapt to and accept. "

" I think my reaction to most issues is to get the facts and circumstances. "

" United's 2015 earnings were one of the best in the company's history. "

" Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees. "

" If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. "

" We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet. "

" At United, I will dedicate myself to making our airline flyer-friendly. "

" At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer. "

" We have to realize we have millions of human beings traveling on our equipment. "

" We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid, seated passenger. We can't do that. "

Law Enforcement

" Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. "

" I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. "

" It is a free world. It is a dynamic of our new day and age: technology is everywhere. "

" If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on making things right. "

" I think we need to communicate more effectively how we treat you with respect and dignity as a customer. "

" I am thrilled to return full time to a job and the employees I love. "

" Uncertainty always creates doubt, and doubt creates fear. "

" If I have any strength that would be considered above average, it is that I can read people. "

" We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment. "

" Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to hug a family member at an important moment. "

" I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic control, and use that at the end of the day as an excuse. Things do happen - we know they happen. We don't exactly know when they are going to happen, but we should definitely be prepped. "

" It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations. "

" We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority. "

" It is important that we win back the trust of employees first, then customers. "

" As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room. "

" You forget sometimes that the people you're carrying are human. "

" We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back. "