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" When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. "
Patrick Lencioni
Work
Employees
Eyes
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" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "
Patrick Lencioni
Courage
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" Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have. "
Patrick Lencioni
Work
Organization
Know
" A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. "
Patrick Lencioni
Information
People
Purpose
" Conflict is the pursuit of truth. "
Patrick Lencioni
Truth
Pursuit
Conflict
" Members of great teams confront each other when they see something that isn't serving the team. "
Patrick Lencioni
See
Great
Team
" Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost. "
Patrick Lencioni
Up
Speed
New
" Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning. "
Patrick Lencioni
You
Time
Run
" Trying to design the perfect plan is the perfect recipe for disappointment. "
Patrick Lencioni
Disappointment
Design
Trying
" Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that. "
Patrick Lencioni
Meant To Be
Way
People
" There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder. "
Patrick Lencioni
Leader
School
Good
" For organizations seriously committed to making teamwork a cultural reality, I'm convinced that 'the right people' are the ones who have three virtues in common - humility, hunger, and people smarts. "
Patrick Lencioni
People
Reality
Humility
" Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong. "
Patrick Lencioni
Admit
Team
Others
" The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene. "
Patrick Lencioni
Stop
Best
Leader
" Hungry people are always looking for more. More things to do. More to learn. More responsibility to take on. "
Patrick Lencioni
People
Looking
Learn
" Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently. "
Patrick Lencioni
Group
People
Know
" Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help. "
Patrick Lencioni
Mistakes
Leadership
Teamwork
" At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers - pricing gimmicks, heroic marketing efforts, forced acquisitions - are ultimately destructive. "
Patrick Lencioni
Growth
Company
Marketing
" At the heart of every great movie is conflict. It's the same with a meeting. There should be conflict and tension. "
Patrick Lencioni
Heart
Great
Conflict
" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "
Patrick Lencioni
Culture
Strong
Selfless
" Team synergy has an extraordinary impact on business results. "
Patrick Lencioni
Results
Team
Business
" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "
Patrick Lencioni
Too
Top
Problems
" Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it. "
Patrick Lencioni
Honesty
Perfection
Mistake
" Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits. "
Patrick Lencioni
Feel
Team
Hold
" I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers. "
Patrick Lencioni
People
Employees
Customers
" Home is most important in the long run. "
Patrick Lencioni
Most
Important
Home
" The best leaders over the long term are those who have a sound home life. "
Patrick Lencioni
Life
Over
Sound
" Meetings are usually terrible, but they shouldn't be. "
Patrick Lencioni
Terrible
Meetings
" Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts. "
Patrick Lencioni
Strong
Competition
Employees
" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "
Patrick Lencioni
Great
Important
Personal
" I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier. "
Patrick Lencioni
Time
Team
Process