Get QuoteDark Inspirational Quotes App

" I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers. "

Patrick Lencioni

Related Quotes:

" What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills. "

Patrick Lencioni

" When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth. "

Patrick Lencioni

" Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning. "

Patrick Lencioni

" If you're not willing to accept the pain real values incur, don't bother going to the trouble of formulating a values statement. You'll be better off without one. "

Patrick Lencioni

" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "

Patrick Lencioni

" Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes. "

Patrick Lencioni

" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "

Patrick Lencioni

" Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost. "

Patrick Lencioni

" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

Patrick Lencioni

" There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder. "

Patrick Lencioni

" Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants. "

Patrick Lencioni

" Conflict is the pursuit of truth. "

Patrick Lencioni

" Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team. "

Patrick Lencioni

Working Together

" Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity. And they loathe the idea that they might be perceived as slackers. "

Patrick Lencioni

" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

Patrick Lencioni

" The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame. "

Patrick Lencioni

" If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt. "

Patrick Lencioni

" On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team. "

Patrick Lencioni

" Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility. "

Patrick Lencioni

" Enron - although an extreme case - is hardly the only company with a hollow set of values. "

Patrick Lencioni

" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "

Patrick Lencioni

" People who have a sense of peace that their priorities are in the right place also have a sense of humility and a realistic view on life. "

Patrick Lencioni

" You have to build trust among team members so that people feel free to admit what they don't know, make mistakes, ask for help if they need it, apologize when necessary, and not hold back their opinions. "

Patrick Lencioni

" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "

Patrick Lencioni

" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

Patrick Lencioni

" I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United. "

Patrick Lencioni

" Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way. "

Patrick Lencioni

" I hate touchy-feely things. "

Patrick Lencioni

" What clients are really interested in is honesty, plus a baseline of competence. "

Patrick Lencioni

" Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that. "

Patrick Lencioni