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" You have to train people how to be business innovators. If you don't train them, the quality of the ideas that you get in an innovation marketplace is not likely to be high. "
Gary Hamel
Quality
Business
People
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" At the heart of every faith system is a bargain: on one side there is the comfort that comes from a narrative that suggests human life has cosmic significance, and on the other a duty to yield to moral commands that can, in the moment, seem rather inconvenient. "
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" Obviously, you don't have to be religious to be moral, and beastly people are sometimes religious. "
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" The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors. "
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" In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies. "
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" A noble purpose inspires sacrifice, stimulates innovation and encourages perseverance. "
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" As the great grandchildren of the industrial revolution, we have learned, at last, that the heedless pursuit of more is unsustainable and, ultimately, unfulfilling. Our planet, our security, our sense of equanimity and our very souls demand something better, something different. "
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" If corporate leaders and their acolytes are not slaves to some meritorious social purpose, they run the risk of being enslaved by their own ignoble appetites. "
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" All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths. "
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" In most organizations, change comes in only two flavors: trivial and traumatic. Review the history of the average organization and you'll discover long periods of incremental fiddling punctuated by occasional bouts of frantic, crisis-driven change. "
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" In most companies, the formal hierarchy is a matter of public record - it's easy to discover who's in charge of what. By contrast, natural leaders don't appear on any organization chart. "
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" Most companies don't have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions. "
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" Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature. "
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" It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value. "
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" In an ideal world, an individual's institutional power would be correlated perfectly with his or her value-add. In practice, this is seldom the case. "
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Power
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" Businesses fail when they over-invest in what is at the expense of what could be. "
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" Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied. "
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" Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard. "
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" While one should never underestimate the ability of risk-besotted financiers to wreak havoc, the real threat to capitalism isn't unfettered financial cunning. It is, instead, the unwillingness of executives to confront the changing expectations of their stakeholders. "
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" Remarkable contributions are typically spawned by a passionate commitment to transcendent values such as beauty, truth, wisdom, justice, charity, fidelity, joy, courage and honor. "
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Justice
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Wisdom
" Today, no leader can afford to be indifferent to the challenge of engaging employees in the work of creating the future. Engagement may have been optional in the past, but it's pretty much the whole game today. "
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" Fact is, inventing an innovative business model is often mostly a matter of serendipity. "
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" The fact is, society is made more hospitable by every individual who acts as if 'do unto others' really was a rule. "
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" To escape the curse of commoditization, a company has to be a game-changer, and that requires employees who are proactive, inventive and zealous. "
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" Power has long been regarded as morally corrosive, and we often suspect the intentions of those who seek it. "
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" Over time, a successful company will acquire much in the way of resources and momentum, and these things often insulate it from reality once it has stopped being successful. "
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" In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge. "
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" Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy. "
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" In most languages, 'control' is the first synonym for the word 'manage.' Control is about spotting and correcting deviations from pre-defined standards; thus to control, one must first constrain. "
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" An enterprise that is constantly exploring new horizons is likely to have a competitive advantage in attracting and retaining talent. "
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" In a democracy, you don't need anyone's permission to form a new political party, publish a politically charged article, or organize a 'tea party.' And in open markets, individuals are free to buy and invest as they see fit. "
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