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" People like to know you're listening, and something as simple as a clarification question shows not only that you are listening but that you also care about what they're saying. You'll be surprised how much respect and appreciation you gain just by asking good questions. "

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" Companies need to have rules - that's a given - but they don't have to be shortsighted and lazy attempts at creating order. "

Travis Bradberry

Creating

Rules

Order

" One of the toughest things for leaders to master is kindness. Kindness shares credit and offers enthusiastic praise for others' work. It's a balancing act between being genuinely kind and not looking weak. "

" It's difficult to know when to set boundaries around your health at work because the decline is so gradual. Allowing stress to build up, losing sleep, and sitting all day without exercising all add up. "

" When you're working hard and doing all you can to achieve your goals, anything that can give you an edge is powerful and will streamline your path to success. "

" Nobody's perfect. Even the most successful people make serious mistakes. "

" Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers. "

" Offbeat questions are nearly impossible to prepare for, and they don't achieve the interviewer's objective - to test out-of-the-box thinking and the ability to perform under pressure. That's the bad news. The good news is that companies are moving away from them. "

" When it comes to getting promoted, you want to present yourself in a way that feeds into the biases that bosses have about what makes someone promotable. You're already doing the hard work, so why not frame your effort in such a way that it increases your chances of obtaining the position you want? "

" Common sense would suggest that having ability, like being smart, inspires confidence. It does, but only while the going is easy. The deciding factor in life is how you handle setbacks and challenges. People with a growth mindset welcome setbacks with open arms. "

" When you ask someone a question and they're slow to respond, don't feel pressure to move the conversation forward. Remaining silent plays to your advantage. Moments of silence make people feel as though they should speak, especially when the ball is in their court. This is a great tool to use in negotiations and other difficult conversations. "

" Leadership and management are not synonymous. "

" If you struggle with putting things into perspective, just ask yourself two simple questions: What's the worst thing that could happen as a result of this? Will this matter in five years? Your answers should put a stop to cataclysmic thinking. "

" When influential people speak, conversations spread like ripples in a pond. And those ripples are multidirectional; influencers inspire everyone around them to explore new ideas and think differently about their work. "

" We hesitate to call liars out in professional environments because we feel guilty for being suspicious. Calling someone a liar for no good reason is a frightening proposition for most. "

" No one always or never does anything. People don't see themselves as one-dimensional, so you shouldn't attempt to define them as such. "

" Mistakes and pressure are inevitable; the secret to getting past them is to stay calm. "

" Taking time to contemplate what you're grateful for isn't merely the 'right' thing to do. It also improves your mood because it reduces the stress hormone cortisol by 23%. "

" True confidence is firmly planted in reality. To grow your confidence, it's important to do an honest and accurate self-assessment of your abilities. If there are weaknesses in your skill set, make plans for strengthening these skills and find ways to minimize their negative impact. "

" People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new. "

" 'What if?' statements throw fuel on the fire of stress and worry. Things can go in a million different directions, and the more time you spend worrying about the possibilities, the less time you'll spend focusing on taking action that will calm you down and keep your stress under control. "

" Great leadership can be a difficult thing to pin down and understand. You know a great leader when you're working for one, but even they can have a hard time articulating what it is that makes their leadership so effective. "

" It's easy to let your family suffer for your work. Many of us do this because we see our jobs as a means of maintaining our families. We have thoughts such as 'I need to make more money so that my kids can go to college debt-free.' "

" Influential people are never satisfied with the status quo. They're the ones who constantly ask, 'What if?' and 'Why not?' They're not afraid to challenge conventional wisdom, and they don't disrupt things for the sake of being disruptive; they do it to make things better. "

" Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want. "

" People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their mood. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide. "

" Everyone knows that life isn't fair. Saying it's not fair suggests that you think life is supposed to be fair, which makes you look immature and naive. "

" When companies create ridiculous and demoralizing rules to halt the outlandish behavior of a few individuals, it's a management problem. There's no sense in alienating your entire workforce because you don't know how to manage performance. It makes a bad situation that much worse. "

" Being a leader requires being confident enough in your own decisions and those of your team to own them when they fail. The very best leaders take the blame but share the credit. "

" The beauty of social awareness is that a few simple adjustments to what you say can vastly improve your relationships with other people. "

" If you want to be a leader whom people follow with absolute conviction, you have to be a likable leader. Tyrants and curmudgeons with brilliant vision can command a reluctant following for a time, but it never lasts. They burn people out before they ever get to see what anyone is truly capable of. "