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" We find that no matter what country we're in, if we hit the right economic notes and appeal to the mass market, we're able to build the business very, very rapidly. "

Fred DeLuca

Country

Matter

Build

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" You start a business, and you really don't have much of a budget. "

" You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success. "

" We're very much in the people business in that there are two important groups you have to work with: customers and employees. "

" From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share. "

" For a franchise system to work well, you really need people with an entrepreneurial mind-set because, while you have a large, overarching system that everybody has to work with, a lot of local issues have to be handled. "

" There are so many ingredients that are approved for use. You can't be an expert on all of them. "

" Subway is a real point of pride. We have influenced the way people eat. "

" A couple times a year, I get in the car, and I'll drive 1,000 miles cross-country, going through side streets. I'll stay off the highways as much as possible. And I realize it's a huge country, and for us to be in so many places in the country is an amazing thing. "

" I went to school because I was supposed to. I did pre-med because my mum thought it was a good idea. "

" We have always had many more franchisee candidates than available locations. "

" There's huge access to information. If you need to learn something, you can go on the Internet and learn very quickly. You can reach across miles and miles to find companies that can assist you. "

" When we first started the company, I didn't have any thoughts of franchising. We just had company-owned stores. "

" It's tough for people to get into business, especially a small business. "

" Profit or perish... There are only two ways to make money: increase sales and decrease costs. "

" In the U.S. and Canada, we have one store for every 12,000 people. "

" By and large, we're a bread-eating culture. People like sandwiches. We don't really over-think that one. "

" I don't think I ever dreamt of going into business. No one in my family was in business. "

" When I started in the business, the minimum wage was $1.25. I've seen an enormous number of wage increases. Basically, it applies evenly to everyone in the business. "

" I was 17 years old when I built the first store... A very simple, basic store with a basic counter - not very much equipment, all purchased second-hand. And the menu was very simple. "

Fred DeLuca

First

Basic

" In a typical situation, it's going to take pretty close to a year to get your location in, get your permits, and then get open. "

" The payroll tax is affecting sales. It's causing sales declines. "

" I was able to solve enough big problems along the way that the sheriff didn't come along and put the 'bankruptcy' sign up. "

" We have salads, some other beverages. But in reality, it's still fundamentally the same business. The most likely thing the next person will buy is a sandwich and a soft drink. After a half-century of glacial change, we're still pretty much the same business. "

" When you're invested in your own business, you're going to run it better. When people are financially responsible for whether their store succeeds, they're going to have that kind of entrepreneurial spirit that's harder to get if headquarters is running things. "

" If you treat people nicely, and you allow them to fulfill a role that is satisfying for them, they'll accomplish a lot, and they'll enjoy their work. "

" Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job. "

" Six months after we started, in 1964, there was a day when we sold only seven sandwiches. If we'd taken all the money from the register, we couldn't have paid an employee, much less the food or the rent or all that. It could have been a turning point. We could have given up. "

" If I'm spending time on something, I may as well do good as opposed to average. "

" In 1974, we began franchising. We didn't have any big thought process except that, 'OK, franchising will help us get to our goal of 32 stores and help us run stores farther away from home.' "

" The people who come to work deserve to be paid properly, and there's no excuse. I could understand someone making a small error, but sometimes people make systematic errors, and that's not right. "