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" Whenever we have thanked these men and women for what they have done for us, without exception they have expressed gratitude for having the chance to help - because they grew as they served. "
Clayton M. Christensen
Us
Gratitude
Chance
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" Empowering innovations transform something that is complicated and expensive into something that is so much more simple and affordable that a much larger population can enjoy it. "
Clayton M. Christensen
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" I had a horrible heart attack and still have symptoms of that sometimes. Then cancer, which is in remission. But the stroke is the hardest thing because I just lost my ability to speak and to write. "
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" There are direct paths to a successful career. But there are plenty of indirect paths, too. "
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Too
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" If we are to develop profound theory to solve the intractable problems in our societally-critical domains... we must learn to crawl into the life of what makes people tick. "
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" If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job. "
Clayton M. Christensen
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" In organizations, once you articulate how success will be measured, everybody tries to game the system so that they are measured in the best possible way. "
Clayton M. Christensen
Best
Game
Possible
" We are awash in content that needs to be taught, yet the vast majority of colleges give a large portion of their faculties' salaries to fund research. "
Clayton M. Christensen
Research
Needs
Majority
" The marginal cost of doing something 'just this once' always seems to be negligible, but the full cost will typically be much higher. Yet unconsciously, we will naturally employ the marginal-cost doctrine in our personal lives. "
Clayton M. Christensen
Doing
Personal
Will
" When an entrant competitor attacks the low end of any market, the rational reaction of the incumbent firms is to abandon rather than defend it - because the low end is the least profitable of their possible investments. "
Clayton M. Christensen
End
Possible
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" Do not be deceived by impostors. "
Clayton M. Christensen
Deceived
" Each of our children during their high school years went to 'early morning seminary' - scripture study classes that met in the home of a church member every school day morning from 6:30 until 7:15. "
Clayton M. Christensen
Children
Day
Home
" There are companies trying to build business within Saudi Arabia, and what they find is that if they try to bring on locals and teach them how to become senior executives, they just don't show up to work. They are not predictable as to when they'll come in and how much of their hearts are into that opportunity. "
Clayton M. Christensen
Try
Opportunity
Business
" Most people have never thought through how they're going to allocate their time. You need to make a decision in advance. "
Clayton M. Christensen
People
You
Time
" My wife comes most of the times I teach and stands on the front row to help me. She's been wonderfully supportive. "
Clayton M. Christensen
Teach
Wife
Front
" Efficiency innovations are a natural part of the economic cycle, but these are the innovations that streamline process and actually reduce the number of available jobs. "
Clayton M. Christensen
Natural
Economic
Efficiency
" The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption. "
Clayton M. Christensen
Bad
Reason
Good
" I wrote my first piece about the disruption of the Harvard Business School in 1999. Because you could see this coming. I haven't yet done the one about the disruption of the Stanford Business School. "
Clayton M. Christensen
See
You
Business
" There is no evidence that success in business will make us happy people or allow us to have happy families. "
Clayton M. Christensen
Will
People
Happy
" I got Type 1 diabetes at 30. It hit me in 1982 when I was a White House Fellow in Washington. I had viral pneumonia. I lost 35 pounds in six weeks. And I couldn't see anything. Everything was blurry. I was always thirsty. "
Clayton M. Christensen
Always
White
Me
" By doing what they must do to keep their margins strong and their stock price healthy, every company paves the way for its own disruption. "
Clayton M. Christensen
Strong
Healthy
Own
" If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives. "
Clayton M. Christensen
You
Customer
Done
" For 300 years, higher education was not disruptable because there was no technological core. "
Clayton M. Christensen
Higher Education
Years
Core
" The world is a nested space, and so we have our brain as a person, and people are members of teams, and teams are part of business units, and business units are parts of corporations, and corporations are part of industries, which are part of economies. "
Clayton M. Christensen
Business
Space
World
" The parents of teenagers would love to have a car that won't go very far or go very fast. They could just cruise around the neighborhood, drive it to school, see their friends, plug it in overnight. "
Clayton M. Christensen
Love
Car
Drive
" We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, 'What job is the customer trying to accomplish?' "
Clayton M. Christensen
Job
Trying
Accomplish
" People in private equity complain that they have so much capital and so few places to invest. But you have lots of entrepreneurs trying to raise money at the low end and find that they can't get funding because of this mismatch. I think that there is an opportunity there. "
Clayton M. Christensen
Money
End
Opportunity
" There just isn't anything more invigorating than to read an article or hear about an entrepreneur using the term 'disruptive technology' that makes no reference to me as the source. When it's clear they really got the idea and they use it as if it were in everyday parlance, that's the ultimate triumph. "
Clayton M. Christensen
Me
Technology
Triumph
" The Republicans are wrong in thinking that the rich create jobs. In reality, many of the richest Americans have been investing in efficiency innovations rather than to create jobs. And the Democrats are wrong, because growth won't happen if they distribute the wealth of the wealthy to everyone else. "
Clayton M. Christensen
Reality
Wealth
Thinking
" There are three types of innovations that affect jobs and capital: empowering innovations, sustaining innovations and efficiency innovations. "
Clayton M. Christensen
Affect
Three
Efficiency
" I don't have my finger on the pulse of corruption in China, but I think most people on the ground would say that as China was emerging from communism, it was a very regulated society, and therefore, it was very corrupt. But as they have deregulated the economy, there just aren't as many opportunities for people to be corrupt. "
Clayton M. Christensen
Society
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People