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" Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues. "
Patrick Lencioni
Tired
People
Meetings
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" The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well. "
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" Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization. "
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" Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes. "
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" Home is most important in the long run. "
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" Trying to design the perfect plan is the perfect recipe for disappointment. "
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" Meetings are usually terrible, but they shouldn't be. "
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" God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves. "
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" When truth takes a backseat to ego and politics, trust is lost. "
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" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "
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" People who have a sense of peace that their priorities are in the right place also have a sense of humility and a realistic view on life. "
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" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "
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" You have to build trust among team members so that people feel free to admit what they don't know, make mistakes, ask for help if they need it, apologize when necessary, and not hold back their opinions. "
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" The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene. "
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" Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants. "
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" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "
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" Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently. "
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" We learn by taking action and seeing whether it works or not. "
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" Where there is humility, there is more success, and lasting success. "
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" If you want to lead, you better love people. Even if you don't like them, you have to love them enough to tell them the truth. "
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" Conflict is the pursuit of truth. "
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" Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help. "
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" When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered. "
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" Hungry people are always looking for more. More things to do. More to learn. More responsibility to take on. "
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" Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization. "
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" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "
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" If you don't know what your family stands for and what your life situation is, you're in trouble. "
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" Smaller groups of people can establish trusting relationships. "
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" Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that. "
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" Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost. "
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" If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt. "
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