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" If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt. "
Patrick Lencioni
Ignore
Person
You
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" Meetings are usually terrible, but they shouldn't be. "
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" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "
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" Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning. "
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" Team synergy has an extraordinary impact on business results. "
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" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "
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" I've seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders' best intentions. "
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" Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence. "
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Persistence
Matter
Success
" A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. "
Patrick Lencioni
Information
People
Purpose
" When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth. "
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Growth
Loyalty
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" Teamwork is a strategic decision. "
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Strategic
Teamwork
Decision
" There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder. "
Patrick Lencioni
Leader
School
Good
" I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life. "
Patrick Lencioni
Travel
Life
Work
" The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart. "
Patrick Lencioni
Strong
Smart
Ego
" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "
Patrick Lencioni
Too
Top
Problems
" Meetings are the linchpin of everything. If someone says you have an hour to investigate a company, I wouldn't look at the balance sheet. I'd watch their executive team in a meeting for an hour. If they are clear and focused and have the board on the edge of their seats, I'd say this is a good company worth investing in. "
Patrick Lencioni
Team
Good Company
Look
" If you really want to step up your team's creative thinking, take a hard look at how many people you're putting in a room together. More than three to five is probably too many. "
Patrick Lencioni
Team
Step
People
" I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers. "
Patrick Lencioni
Talking
Long
Trying
" Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization. "
Patrick Lencioni
Organization
Health
Growth
" You can go to work and actually make someone else's job less miserable. Use your job to help others. "
Patrick Lencioni
Help Others
Help
Job
" Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently. "
Patrick Lencioni
Group
People
Know
" I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United. "
Patrick Lencioni
Class
Eating
Myself
" What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills. "
Patrick Lencioni
Humble
Teamwork
People
" Your focus should be on creating an environment where growth can occur and then letting nature take its course. "
Patrick Lencioni
Nature
Your
Growth
" Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way. "
Patrick Lencioni
Life
Feeling
Small
" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "
Patrick Lencioni
Best
Trust
Truth
" Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have. "
Patrick Lencioni
Work
Organization
Know
" Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success. "
Patrick Lencioni
Years
Success
Accept
" At the heart of every great movie is conflict. It's the same with a meeting. There should be conflict and tension. "
Patrick Lencioni
Heart
Great
Conflict
" Hungry people are always looking for more. More things to do. More to learn. More responsibility to take on. "
Patrick Lencioni
People
Looking
Learn
" I never accepted the premise that meetings themselves were bad. "
Patrick Lencioni
Themselves
Were
Meetings