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" We learn by taking action and seeing whether it works or not. "

Patrick Lencioni

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" Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have. "

Patrick Lencioni

" If you don't know what your family stands for and what your life situation is, you're in trouble. "

Patrick Lencioni

" If you really want to step up your team's creative thinking, take a hard look at how many people you're putting in a room together. More than three to five is probably too many. "

Patrick Lencioni

" When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. "

Patrick Lencioni

" God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves. "

Patrick Lencioni

" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "

Patrick Lencioni

" Without trust, the most essential element of innovation - conflict - becomes impossible. "

Patrick Lencioni

" On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team. "

Patrick Lencioni

" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "

Patrick Lencioni

" Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity. And they loathe the idea that they might be perceived as slackers. "

Patrick Lencioni

" Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization. "

Patrick Lencioni

" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

Patrick Lencioni

" The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart. "

Patrick Lencioni

" Your focus should be on creating an environment where growth can occur and then letting nature take its course. "

Patrick Lencioni

" Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization. "

Patrick Lencioni

" Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong. "

Patrick Lencioni

" I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers. "

Patrick Lencioni

" Teamwork is a strategic decision. "

Patrick Lencioni

" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "

Patrick Lencioni

" Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility. "

Patrick Lencioni

" Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it. "

Patrick Lencioni

" There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder. "

Patrick Lencioni

" Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost. "

Patrick Lencioni

" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

Patrick Lencioni

" I'm kind of a reluctant guru. "

Patrick Lencioni

" Team synergy has an extraordinary impact on business results. "

Patrick Lencioni

" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "

Patrick Lencioni

" Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues. "

Patrick Lencioni

" A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. "

Patrick Lencioni

" I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier. "

Patrick Lencioni