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" I never accepted the premise that meetings themselves were bad. "

Patrick Lencioni

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" I hate touchy-feely things. "

Patrick Lencioni

" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

Patrick Lencioni

" Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts. "

Patrick Lencioni

" Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes. "

Patrick Lencioni

" At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers - pricing gimmicks, heroic marketing efforts, forced acquisitions - are ultimately destructive. "

Patrick Lencioni

" I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organizational health. Their companies were riddled with politics, various forms of dysfunction, and general confusion about their direction and mission. "

Patrick Lencioni

" On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team. "

Patrick Lencioni

" When truth takes a backseat to ego and politics, trust is lost. "

Patrick Lencioni

" Meetings are usually terrible, but they shouldn't be. "

Patrick Lencioni

" Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help. "

Patrick Lencioni

" Where there is humility, there is more success, and lasting success. "

Patrick Lencioni

" Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization. "

Patrick Lencioni

" Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility. "

Patrick Lencioni

" Teamwork requires some sacrifice up front; people who work as a team have to put the collective needs of the group ahead of their individual interests. "

Patrick Lencioni

" If you want to lead, you better love people. Even if you don't like them, you have to love them enough to tell them the truth. "

Patrick Lencioni

" I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life. "

Patrick Lencioni

" The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart. "

Patrick Lencioni

" Home is most important in the long run. "

Patrick Lencioni

" If you're not willing to accept the pain real values incur, don't bother going to the trouble of formulating a values statement. You'll be better off without one. "

Patrick Lencioni

" Life is full of surprises: new opportunities come up; that's part of the fun - the adventure of life. The thing is, chaos doesn't allow us to enjoy the adventure. "

Patrick Lencioni

" I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United. "

Patrick Lencioni

" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

Patrick Lencioni

" I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers. "

Patrick Lencioni

" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "

Patrick Lencioni

" You have to build trust among team members so that people feel free to admit what they don't know, make mistakes, ask for help if they need it, apologize when necessary, and not hold back their opinions. "

Patrick Lencioni

" The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene. "

Patrick Lencioni

" Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong. "

Patrick Lencioni

" When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered. "

Patrick Lencioni

" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "

Patrick Lencioni

" Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity. And they loathe the idea that they might be perceived as slackers. "

Patrick Lencioni