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" If you're not willing to accept the pain real values incur, don't bother going to the trouble of formulating a values statement. You'll be better off without one. "
Patrick Lencioni
Better
Pain
Real
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" Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits. "
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" Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success. "
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" Even though I wrote 'The 3 Big Questions for a Frantic Family,' my life is as chaotic as most people's. "
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" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "
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" I never accepted the premise that meetings themselves were bad. "
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" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "
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" If you don't know what your family stands for and what your life situation is, you're in trouble. "
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" I've seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders' best intentions. "
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" Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong. "
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" Team members need to learn to leverage one another, and that doesn't happen over a golf game or on a phone. It happens by getting together and taking the time to know each other. "
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" Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts. "
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" When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. "
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" A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. "
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" If you want to lead, you better love people. Even if you don't like them, you have to love them enough to tell them the truth. "
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" Trying to design the perfect plan is the perfect recipe for disappointment. "
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" The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie - when there is not enough compelling tension. Meetings should be intense. "
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" For organizations seriously committed to making teamwork a cultural reality, I'm convinced that 'the right people' are the ones who have three virtues in common - humility, hunger, and people smarts. "
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" Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes. "
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" Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it. "
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Honesty
Perfection
Mistake
" I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers. "
Patrick Lencioni
Talking
Long
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" Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have. "
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" Meetings are the linchpin of everything. If someone says you have an hour to investigate a company, I wouldn't look at the balance sheet. I'd watch their executive team in a meeting for an hour. If they are clear and focused and have the board on the edge of their seats, I'd say this is a good company worth investing in. "
Patrick Lencioni
Team
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" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "
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" Without trust, the most essential element of innovation - conflict - becomes impossible. "
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Conflict
" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "
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" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "
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" When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered. "
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Ideas
Leader
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" What clients are really interested in is honesty, plus a baseline of competence. "
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Clients
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" Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team. "
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" God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves. "
Patrick Lencioni
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