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" Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility. "

Patrick Lencioni

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" Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence. "

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" The best leaders over the long term are those who have a sound home life. "

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" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "

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" I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life. "

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" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "

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" Meetings are usually terrible, but they shouldn't be. "

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" What clients are really interested in is honesty, plus a baseline of competence. "

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" Without trust, the most essential element of innovation - conflict - becomes impossible. "

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" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "

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" Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants. "

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" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

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" Trying to design the perfect plan is the perfect recipe for disappointment. "

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" I'm kind of a reluctant guru. "

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" A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time. "

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" Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits. "

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" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "

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" The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie - when there is not enough compelling tension. Meetings should be intense. "

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" Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization. "

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" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

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" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

Patrick Lencioni

" I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers. "

Patrick Lencioni

" Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help. "

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" Team members need to learn to leverage one another, and that doesn't happen over a golf game or on a phone. It happens by getting together and taking the time to know each other. "

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" The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well. "

Patrick Lencioni

" Teamwork is a strategic decision. "

Patrick Lencioni

" Conflict is the pursuit of truth. "

Patrick Lencioni

" Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning. "

Patrick Lencioni

" What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills. "

Patrick Lencioni

" If you don't know what your family stands for and what your life situation is, you're in trouble. "

Patrick Lencioni

" When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. "

Patrick Lencioni