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" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

Patrick Lencioni

People

Competition

Time

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" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

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" Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way. "

" At the heart of every great movie is conflict. It's the same with a meeting. There should be conflict and tension. "

" Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence. "

" God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves. "

" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "

" Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have. "

" Conflict is always the right thing to do when it matters. "

" Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that. "

" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

" Without trust, the most essential element of innovation - conflict - becomes impossible. "

" Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success. "

Patrick Lencioni

Years

Success

" Team members need to learn to leverage one another, and that doesn't happen over a golf game or on a phone. It happens by getting together and taking the time to know each other. "

" Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost. "

Patrick Lencioni

Speed

New

" Smaller groups of people can establish trusting relationships. "

" The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene. "

" If you don't know what your family stands for and what your life situation is, you're in trouble. "

" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "

" For organizations seriously committed to making teamwork a cultural reality, I'm convinced that 'the right people' are the ones who have three virtues in common - humility, hunger, and people smarts. "

" On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team. "

" The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart. "

" Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently. "

" I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United. "

" There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder. "

" If you want to lead, you better love people. Even if you don't like them, you have to love them enough to tell them the truth. "