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" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

Patrick Lencioni

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" When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be. "

Patrick Lencioni

" I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life. "

Patrick Lencioni

" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

Patrick Lencioni

" Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way. "

Patrick Lencioni

" Conflict is always the right thing to do when it matters. "

Patrick Lencioni

The Right Thing

" Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team. "

Patrick Lencioni

Working Together

" Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top. "

Patrick Lencioni

" Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts. "

Patrick Lencioni

" If you don't know what your family stands for and what your life situation is, you're in trouble. "

Patrick Lencioni

" The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie - when there is not enough compelling tension. Meetings should be intense. "

Patrick Lencioni

" Teamwork is a strategic decision. "

Patrick Lencioni

" Life is full of surprises: new opportunities come up; that's part of the fun - the adventure of life. The thing is, chaos doesn't allow us to enjoy the adventure. "

Patrick Lencioni

" The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene. "

Patrick Lencioni

" The best leaders over the long term are those who have a sound home life. "

Patrick Lencioni

" Members of great teams confront each other when they see something that isn't serving the team. "

Patrick Lencioni

" The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. "

Patrick Lencioni

" Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence. "

Patrick Lencioni

" The majority of meetings should be discussions that lead to decisions. "

Patrick Lencioni

" Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity. And they loathe the idea that they might be perceived as slackers. "

Patrick Lencioni

" Enron - although an extreme case - is hardly the only company with a hollow set of values. "

Patrick Lencioni

" Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company. "

Patrick Lencioni

" If you really want to step up your team's creative thinking, take a hard look at how many people you're putting in a room together. More than three to five is probably too many. "

Patrick Lencioni

" At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers - pricing gimmicks, heroic marketing efforts, forced acquisitions - are ultimately destructive. "

Patrick Lencioni

" When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth. "

Patrick Lencioni

" Even though I wrote 'The 3 Big Questions for a Frantic Family,' my life is as chaotic as most people's. "

Patrick Lencioni

" Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues. "

Patrick Lencioni

" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "

Patrick Lencioni

" Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility. "

Patrick Lencioni

" People who have a sense of peace that their priorities are in the right place also have a sense of humility and a realistic view on life. "

Patrick Lencioni

" I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organizational health. Their companies were riddled with politics, various forms of dysfunction, and general confusion about their direction and mission. "

Patrick Lencioni