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" It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. "

Sophia Amoruso

Customer

Great

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" I work in silence. "

Sophia Amoruso

Silence

Work

" Every other fashion brand out there - including those that I call 'competitors' - are run by mostly old white men, and the customer knows it. "

" I feel like there's so many places to shop today that just feel like an Excel spreadsheet put between four walls. "

Sophia Amoruso

Excel

Feel

" I've never worked in a retail store, but I did sell shoes at Gimme Shoes in San Francisco, a job I was fired from. "

" I'm not going to lie - it's insulting to be praised for being a 'woman' with 'no college degree.' "

" I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful. "

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" Don't you dare alter your inner freak. "

" I can show up at a Goldman Sachs conference wearing a Judas Priest T-shirt - and I have - while everyone else is wearing the same dress. "

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Sophia Amoruso

You

Act

" The time making money should be greater than the time that you are spending money. "

" It takes a lot more than just knowing how to put an outfit together to succeed in the fashion industry, so more power to you if this is where you want to be; just don't expect it to be an extended trip to the mall. "

" A big practice in chaos magic is the use of sigils, which are abstract words or symbols you create and embed with your wishes. "