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" It's no longer possible to think of the physical and digital as two different worlds. "

Angela Ahrendts

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" Everyone talks about building a relationship with your customer. I think you build one with your employees first. "

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" Don't stop. Don't slow down. Keep focused. "

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" Think of energy almost like emotional electricity. It has a powerful way of uniting ordinary people, their connected spirit, to do extraordinary things. "

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" Unless I can come in in the morning and smile, walk in the lobby and say, 'Good morning!' - if I am stressed - I am not going to do a good job. Everybody is watching us. They are feeding off of our energy. "

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" From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share. "

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