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" We value feeling over knowing, because you can't prove something that hasn't been done before. "
Angela Ahrendts
Prove
Over
Feeling
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" I know it might sound weird, but empathy is one of the greatest creators of energy. It's counterintuitive because it's selfless. "
Angela Ahrendts
Empathy
Selfless
Energy
" I think if I'm guilty of anything, I'm guilty of always being incredibly focused on the task at hand. So wherever I've worked, I've just always tried to do my best, achieve my best, build a great team around me. "
Angela Ahrendts
Team
Me
Great
" Remember - the universal language is not texted, emailed, or spoken. It is felt. "
Angela Ahrendts
Remember
Felt
Language
" Don't stop. Don't slow down. Keep focused. "
Angela Ahrendts
Down
Focused
Keep
" There's seven billion people on the planet. It's not about you. "
Angela Ahrendts
About
Seven
You
" Store windows are like landing pages on the website. "
Angela Ahrendts
Store
Windows
Website
" The basis for all human relationships and where we derive our greatest strength and power, trust is single-handedly the most powerful source of positive energy and, once in place, unlocks a freedom and peace to explore. "
Angela Ahrendts
Positive
Peace
Freedom
" Unless I can come in in the morning and smile, walk in the lobby and say, 'Good morning!' - if I am stressed - I am not going to do a good job. Everybody is watching us. They are feeding off of our energy. "
Angela Ahrendts
Smile
Walk
Morning
" I work through teams. It's the only way I know how to work. "
Angela Ahrendts
Work
Way
How
" The more technologically advanced our society becomes, the more we need to go back to the basic fundamentals of human communication. "
Angela Ahrendts
Society
Back
Communication
" I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social. "
Angela Ahrendts
Speak
Generation
World
" Forget luxury; as a great company you have to keep evolving. "
Angela Ahrendts
Great
Luxury
You
" Intuition is the wisdom formed by feeling and instinct - a gift of knowing without reasoning... Belief is ignited by hope and supported by facts and evidence - it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success. "
Angela Ahrendts
Gift
Wisdom
Success
" From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share. "
Angela Ahrendts
Mind
Social Media
Media
" It is not about gender, it is about experience, leadership, and vision. "
Angela Ahrendts
Experience
Vision
Leadership
" Think of energy almost like emotional electricity. It has a powerful way of uniting ordinary people, their connected spirit, to do extraordinary things. "
Angela Ahrendts
Powerful
Think
Spirit
" Everyone in the world should have a trench coat, and there should be a trench coat for everyone in the world. It does not matter your age; it doesn't matter your gender. "
Angela Ahrendts
Matter
Gender
Age
" It's no longer possible to think of the physical and digital as two different worlds. "
Angela Ahrendts
Digital
Different
Two
" Great brands and great businesses have to be great storytellers, too. We have to tell stories - emotive, compelling stories - and even more so because we're nonfiction. "
Angela Ahrendts
Because
Tell
Stories
" I think when you're empathetic, you're putting yourself in somebody else's shoes, right? It's not about you. "
Angela Ahrendts
Else
You
Think
" We're building a lifelong relationship with people, and every great relationship has to be built on trust. "
Angela Ahrendts
People
Trust
Great
" Everyone talks about building a relationship with your customer. I think you build one with your employees first. "
Angela Ahrendts
Building
Employees
Relationship
" You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred. "
Angela Ahrendts
Experience
You
Customer
" Ask questions; don't make assumptions. "
Angela Ahrendts
Ask
Questions
Assumptions