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" Things happen to us in unpredictable ways, but the effect that that has on the kind of people who we become actually is not only open to chance - we can influence it in pretty profound ways. "

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" During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way. "

Clayton M. Christensen

Customer

You

Together

" Management teams aren't good at asking questions. In business school, we train them to be good at giving answers. "

Clayton M. Christensen

Business

Good

Management

" There are three types of innovations that affect jobs and capital: empowering innovations, sustaining innovations and efficiency innovations. "

Clayton M. Christensen

Affect

Three

Efficiency

" Companies, in fact, are specifically organized to under-invest in disruptive innovations! This is one reason why we often suggest that companies set up separate teams or groups to commercialize disruptive innovations. When disruptive innovations have to fight with other innovations for resources, they tend to lose out. "

Clayton M. Christensen

Resources

Lose

Reason

" Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession. "

Clayton M. Christensen

People

Help

Management

" In the Mormon Church, we believe we can be married for all eternity, not till death do you part. As Mom was getting older, she was excited, truly excited, that within a few years she'd be with Dad again. "

Clayton M. Christensen

Getting Older

Death

Mom

" The ability to share the gospel isn't a 'gift' that has been given to only a few Latter-day Saints and denied to the rest. "

Clayton M. Christensen

Ability

Rest

" We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, 'What job is the customer trying to accomplish?' "

Clayton M. Christensen

Job

Trying

Accomplish

" In organizations, once you articulate how success will be measured, everybody tries to game the system so that they are measured in the best possible way. "

Clayton M. Christensen

Best

Game

Possible

" Disruption is continuously afoot in every industry, but especially in autos. It is how Toyota, Nissan and Honda bloodied Detroit: They did not start their attack with Lexus, Infiniti and Acura, but with low-end subcompact models branded Corona, Datsun and CVCC. "

Clayton M. Christensen

Disruption

How

Start

" Do not be deceived by impostors. "

Clayton M. Christensen

Deceived

" The iPod is a proprietary integrated product, although that is becoming quite modular. You can download your music from Amazon as easily as you can from iTunes. You also see modularity organized around the Android operating system that is growing much faster than the iPhone. So I worry that modularity will do its work on Apple. "

Clayton M. Christensen

Growing

Worry

Apple

" Understanding motivation is one of the most important things we can do in our lives, because it has such a bearing on why we do the things we do and whether we enjoy them or not. "

Clayton M. Christensen

Understanding

Motivation

Why

" The key is not to figure out what the best people are doing and try to emulate it - rather, figure out what causes people and companies to be successful. "

Clayton M. Christensen

Successful

Best

Doing

" In our personal lives, we have a lot of businesses going on. I have a profession, I'm a father, a spouse, a good member of my community. How much of my time and energy can I allocate to each of those things? What I allocate becomes the strategy I have for my family, and everything else. "

Clayton M. Christensen

Family

Community

Father

" Smart companies fail because they do everything right. They cater to high-profit-margin customers and ignore the low end of the market, where disruptive innovations emerge from. "

Clayton M. Christensen

End

Ignore

Smart

" The path I am trying so hard to follow is in fact the one that God my Father and His Son Jesus Christ want me to pursue. It has brought me deep happiness. "

Clayton M. Christensen

Father

Son

Path

" We have found that companies need to speak a common language because some of the suggested ways to harness disruptive innovation are seemingly counterintuitive. If companies don't have that common language, it is hard for them to come to consensus on a counterintuitive course of action. "

Clayton M. Christensen

Action

Innovation

Language

" If we are to develop profound theory to solve the intractable problems in our societally-critical domains... we must learn to crawl into the life of what makes people tick. "

Clayton M. Christensen

Life

Profound

Problems

" If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives. "

Clayton M. Christensen

You

Customer

Done

" By doing what they must do to keep their margins strong and their stock price healthy, every company paves the way for its own disruption. "

Clayton M. Christensen

Strong

Healthy

Own

" Finding a 'sacrificial lamb' on whom to tag blame for complicated problems is an important instrument in the toolkit of politicians, because it deflects blame for the nation's economic woes away from their own regulatory lapses, economic mismanagement and coddling to labor unions. "

Clayton M. Christensen

Own

Blame

Finding

" For 300 years, higher education was not disruptable because there was no technological core. "

Clayton M. Christensen

Higher Education

Years

Core

" There are companies trying to build business within Saudi Arabia, and what they find is that if they try to bring on locals and teach them how to become senior executives, they just don't show up to work. They are not predictable as to when they'll come in and how much of their hearts are into that opportunity. "

Clayton M. Christensen

Try

Opportunity

Business

" I have been blessed to see visions of eternity; and events in my future that have been important for me to foresee, have been revealed to me. "

Clayton M. Christensen

Future

Important

" Businesses that distribute information and news are in the business of training and teaching people. "

Clayton M. Christensen

People

Business

Training

" Having a loving relationship with our spouse or with our children is what leads to the long-term happiness we all seek. "

Clayton M. Christensen

Happiness

Seek

Relationship

" A sustaining innovation makes better products that you can sell for better profits to your best customers. "

Clayton M. Christensen

Better

Products

You

" Empowering innovations require long-term investments, which tie up capital for years and years. So companies are using capital to create more capital, and consequently, the world is awash in capital, but the innovations we need to advance aren't there. "

Clayton M. Christensen

Tie

Need

" Funding that is focused on the ability to diagnose diseases precisely will just have inestimable value because that's the gate through which precision medicine has to go. Unless you can diagnose the disease precisely, care has to remain in the hands of expensive institutions and expensive caregivers. "

Clayton M. Christensen

Hands

You

Value