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" Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. "
Oscar Munoz
Wall
Any
Front
Related Quotes:
" It is a free world. It is a dynamic of our new day and age: technology is everywhere. "
Oscar Munoz
Day
Age
World
" If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on making things right. "
Oscar Munoz
You
Family
Fly
" At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer. "
Oscar Munoz
Day
Service
Focus
" I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. "
Oscar Munoz
System
Human
Commitment
" We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes. "
Oscar Munoz
Will
Changes
Flexible
" Communication and communication strategy is not just part of the game - it is the game. "
Oscar Munoz
Game
Strategy
Just
" I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing. "
Oscar Munoz
History
Employees
Small
" For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself. "
Oscar Munoz
Empathy
You
Me
" The level of improvement has been great across the industry, and we have improved along with everyone. "
Oscar Munoz
Along
Improvement
Great
" I believe we must go further in redefining what United's corporate citizenship looks like in our society... and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. "
Oscar Munoz
Way
Leadership
Live
" I feel most comfortable in the hangars and ramps. "
Oscar Munoz
Most
Feel
Comfortable
" If I have any strength that would be considered above average, it is that I can read people. "
Oscar Munoz
People
Above
Strength
" I think my reaction to most issues is to get the facts and circumstances. "
Oscar Munoz
Circumstances
Facts
Reaction
" We have to realize we have millions of human beings traveling on our equipment. "
Oscar Munoz
Traveling
Realize
Human
" Somewhere in the mix, we forgot the very critical people who deliver the service. "
Oscar Munoz
Somewhere
Who
Deliver
" It's a new era with regard to social media. It's just something that we have to adapt to and accept. "
Oscar Munoz
New
Media
Adapt
" I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic control, and use that at the end of the day as an excuse. Things do happen - we know they happen. We don't exactly know when they are going to happen, but we should definitely be prepped. "
Oscar Munoz
End
Control
Day
" We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim. "
Oscar Munoz
Service
Us
Claim
" Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way. "
Oscar Munoz
Thought
Customer
Service
" It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations. "
Oscar Munoz
Best
Trying
Service
" When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. "
Oscar Munoz
Going
Up
Practice
" There are no more holes in my management lineup. "
Oscar Munoz
Management
Holes
Lineup
" Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to hug a family member at an important moment. "
Oscar Munoz
People
Succeed
Work
" As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room. "
Oscar Munoz
Room
Only
Meet
" Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees. "
Oscar Munoz
Merger
Employees
Customers
" To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers. "
Oscar Munoz
Together
Working Together
Go
" We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal. "
Oscar Munoz
Oatmeal
Up
Cereal
" I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries. "
Oscar Munoz
Mexico
Engine
Economic
" At United, I will dedicate myself to making our airline flyer-friendly. "
Oscar Munoz
Airline
Will
United
" Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today. "
Oscar Munoz
Today
Family
Effort