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" If I were in charge of the government, I would index the minimum wage to inflation, so that way, everybody knows what they can count on. "

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" Back in the early days of international, everybody wanted to customize the menu for every place. "

" The payroll tax is affecting sales. It's causing sales declines. "

" I know a lot of people at some point in their business careers decide they'll just cash in and do something else, but for some reason, I've never had that feeling. "

" Back when we started, people didn't even know what a submarine sandwich was. The product was only sold in a few markets. "

" I went to school because I was supposed to. I did pre-med because my mum thought it was a good idea. "

" I was able to solve enough big problems along the way that the sheriff didn't come along and put the 'bankruptcy' sign up. "

" I was 17 years old when I built the first store... A very simple, basic store with a basic counter - not very much equipment, all purchased second-hand. And the menu was very simple. "

" Because the stores worked, franchisees wanted to build more stores. If your model works, folks who are happy with it will buy out the ones who aren't happy. "

" We find that no matter what country we're in, if we hit the right economic notes and appeal to the mass market, we're able to build the business very, very rapidly. "

" When we first started the company, I didn't have any thoughts of franchising. We just had company-owned stores. "

" How you handle the obstacles has a big impact on how you do. If you give up, then you obviously don't get there, but if you're persistent, and you keep thinking of new ways to approach the business, you're more likely to reach your goal. "

" Most of the people we sign on as development agents commit to goals they don't believe are possible. "

" In a typical situation, it's going to take pretty close to a year to get your location in, get your permits, and then get open. "

" After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important. "

" You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers. "

" In the U.S. and Canada, we have one store for every 12,000 people. "

" When you're invested in your own business, you're going to run it better. When people are financially responsible for whether their store succeeds, they're going to have that kind of entrepreneurial spirit that's harder to get if headquarters is running things. "

" I made the first sandwich before entering college. "

" Subway is a real point of pride. We have influenced the way people eat. "

" To a large extent, we're working hard to fulfill the consumer demand for Subway sandwiches. "

" A lot of stuff happens daily when you're running a company like Subway. If you get too happy about some things or too unhappy about others, you get worn out. It's best if you can pace yourself a little bit more. "

" If you treat people nicely, and you allow them to fulfill a role that is satisfying for them, they'll accomplish a lot, and they'll enjoy their work. "

" We're very much in the people business in that there are two important groups you have to work with: customers and employees. "

" Profit or perish... There are only two ways to make money: increase sales and decrease costs. "

" I don't have any interest in cashing out or leaving the business or doing something else. I just love Subway, and I want to keep focusing on the company for the benefit of all our franchise owners. So I'm kind of like married to the job. "

" Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job. "

" You start a business, and you really don't have much of a budget. "

" There are so many ingredients that are approved for use. You can't be an expert on all of them. "

" I watch 'Shark Tank,' of course. It's very entertaining. I think it's actually good to help people think about the business they might start, and sometimes you get encouraged by looking at someone going into business and saying, 'Hey, I could do that.' "

" I don't think I ever dreamt of going into business. No one in my family was in business. "