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" What clients are really interested in is honesty, plus a baseline of competence. "

Patrick Lencioni

Related Quotes:

" Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made. "

Patrick Lencioni

" The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie - when there is not enough compelling tension. Meetings should be intense. "

Patrick Lencioni

" I'm kind of a reluctant guru. "

Patrick Lencioni

" The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well. "

Patrick Lencioni

" I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organizational health. Their companies were riddled with politics, various forms of dysfunction, and general confusion about their direction and mission. "

Patrick Lencioni

" When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer. "

Patrick Lencioni

" Team members need to learn to leverage one another, and that doesn't happen over a golf game or on a phone. It happens by getting together and taking the time to know each other. "

Patrick Lencioni

" Conflict is always the right thing to do when it matters. "

Patrick Lencioni

The Right Thing

" I've seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders' best intentions. "

Patrick Lencioni

" I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers. "

Patrick Lencioni

" You can go to work and actually make someone else's job less miserable. Use your job to help others. "

Patrick Lencioni

" Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way. "

Patrick Lencioni

" Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another. "

Patrick Lencioni

" If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. "

Patrick Lencioni

" Home is most important in the long run. "

Patrick Lencioni

" Smaller groups of people can establish trusting relationships. "

Patrick Lencioni

" Every employee needs to know that there's somebody out there that they serve. And when we don't let people know that for one reason or another, we're depriving them of a fulfilling job. "

Patrick Lencioni

" If you don't know what your family stands for and what your life situation is, you're in trouble. "

Patrick Lencioni

" Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits. "

Patrick Lencioni

" At the heart of every great movie is conflict. It's the same with a meeting. There should be conflict and tension. "

Patrick Lencioni

" The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart. "

Patrick Lencioni

" Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization. "

Patrick Lencioni

" We learn by taking action and seeing whether it works or not. "

Patrick Lencioni

" Teamwork requires some sacrifice up front; people who work as a team have to put the collective needs of the group ahead of their individual interests. "

Patrick Lencioni

" I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life. "

Patrick Lencioni

" Conflict is the pursuit of truth. "

Patrick Lencioni

" You need to make sure you hire people who are capable of being strong team players. Team members should fit the company's culture, be committed to the team, and be capable of being genuinely vulnerable and selfless. "

Patrick Lencioni

" Teamwork is a strategic decision. "

Patrick Lencioni

" I hate touchy-feely things. "

Patrick Lencioni

" On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team. "

Patrick Lencioni