Get QuoteDark Inspirational Quotes App

" We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim. "

Related Quotes:

" We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense. "

Oscar Munoz

Procedures

Common Sense

Common

" It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations. "

" United spent $1.2 billion repurchasing shares in 2015 and plans to spend $1.5 billion on share repurchases in the first quarter of 2016. We have a lot of positive momentum, but this is just the beginning. "

" I was hired to make United better, and that's what we'll do. "

" United's 2015 earnings were one of the best in the company's history. "

" I am thrilled to return full time to a job and the employees I love. "

" We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet. "

" Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation. "

" At United, I will dedicate myself to making our airline flyer-friendly. "

" As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room. "

" Uncertainty always creates doubt, and doubt creates fear. "

" I think my reaction to most issues is to get the facts and circumstances. "

" I think we need to communicate more effectively how we treat you with respect and dignity as a customer. "

" I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing. "

" If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. "

" Everyone eventually matches or leapfrogs everyone else. "

" There are no more holes in my management lineup. "

" Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way. "

" I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them. "

" It's the human approach to customers that I want to bring back. "

" This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a poor relationship with workers. "

" We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes. "

" It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. "

" I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic control, and use that at the end of the day as an excuse. Things do happen - we know they happen. We don't exactly know when they are going to happen, but we should definitely be prepped. "

" We are market based and have to differentiate our product in many ways; pricing isn't the only one. "

" We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to work on the revenue side primarily. We've lost some customers. We need to rebuild the trust with those customers and get them back. "

" I feel most comfortable in the hangars and ramps. "

" Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period. "

" It's a new era with regard to social media. It's just something that we have to adapt to and accept. "

" We have significant work to be done. We have old, antiquated systems. Remember the 8-track tape player? Think of that as our core system, and we're living in a world where everybody has an iPhone. "