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" If you believe something needs to exist, if it's something you want to use yourself, don't let anyone ever stop you from doing it. "
Tobias Lutke
Use
Stop
Doing
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" It's not a principle unless it costs you something. "
Tobias Lutke
Something
Costs
Principle
" Why do Canadians sell themselves short? I've never been able to answer that question. "
Tobias Lutke
Short
Question
Answer
" I got my first computer when I was 6, and I was part of that early generation of children who grew up with computers always being around. I fell in love with them early on. "
Tobias Lutke
Children
Computers
Generation
" Being a start-up has nothing to do with the numbers. It's that everyone who works there has the chance to do everything and have an impact. "
Tobias Lutke
Chance
Who
Numbers
" Growing up, I spent my time doing useless stuff looking at computers. "
Tobias Lutke
Time
Looking
Growing Up
" To me, a great company starts with a great product and ends with a great product. "
Tobias Lutke
Company
Me
Product
" My early interactions with VCs were really, really poor. "
Tobias Lutke
Poor
Interactions
Really
" We have a lot of really great companies in Canada, and I think there's always been this fear that 'great' in Canada doesn't mean great on a world stage. We need more self-confidence. We are building incredibly good businesses with incredibly good people, being loyal, dedicating themselves to solving important problems. "
Tobias Lutke
Fear
Great
Good
" Every phase of building a company is really hard. "
Tobias Lutke
Phase
Hard
Company
" I got my first computer at the age of 6. To me, it was magic. By the time I was 12, I wanted to know the secrets behind the wizardry, and that started my journey toward computer programming. This was the early 1990s, when computers weren't built for the mass market. "
Tobias Lutke
Age
Journey
Know
" At Shopify, we are trying to make things as simple as possible, but for the business owner, it's not unlike starting your own little shop along Main Street somewhere. "
Tobias Lutke
Business
Street
Own
" Different people need different kinds of communication for it to have the same effect. That was something I had to learn. "
Tobias Lutke
Same
People
Need
" I care about working on interesting problems, and Shopify is this gift that keeps on giving for working on interesting problems with amazing people. "
Tobias Lutke
People
Gift
Amazing
" Commerce is a powerful, underestimated form of expression. We use it to cast a vote with every product we buy. It's a direct expression of democracy. This is why our mission at Shopify is to protect that form of expression and make it better for everyone, not just for those we agree with. "
Tobias Lutke
Powerful
Vote
Better
" Change has to be fundamental to a company's culture, or there is no way it can survive. "
Tobias Lutke
Change
Way
Survive
" Our mantra has been, 'We will not buy a company unless we think the people that make up the company have a better job the day after the acquisition than before.' "
Tobias Lutke
Think
Better
Job
" One of the most important tasks as a leader in a startup is to pick the right metric to track. This is often referred to as the 'compass metric' because it will be your compass for growth. It's important to note that 'compass metrics' will likely change over the lifetime of a business. "
Tobias Lutke
Business
Growth
Leader
" I never went to university. "
Tobias Lutke
University
Never
" Shopify has been a perpetually underestimated company at every point of its history. "
Tobias Lutke
Point
Every
Company
" We need a lot more technically literate people. The computers are the tools that are going to solve essentially all problems, and the people who can use them better will be more effective. "
Tobias Lutke
Better
Problems
People
" I find the strongest predictor of people who do well at Shopify is whether they see opportunity as something to compete for, or do they see opportunity as essentially everywhere and unlimited? It's a rough proxy for pessimism and optimism. "
Tobias Lutke
Find
See
People
" We are at our best when we are at our proudest. Canadians need to harness that confidence in every arena, not just the ice rink. The Maple Leaf stands for quality, thoughtfulness, and innovation, so let's brand it proudly on the things that we've invented, created, and figured out. "
Tobias Lutke
Confidence
Leaf
Need
" It's this concept of 'just fill up a building of smart people.' It sounds so basic, but honestly it might just be the secret behind Shopify's success. We just do that and get out of the way. "
Tobias Lutke
Way
Building
Success
" I have serious, serious problems with personas - with unauthentic individuals. "
Tobias Lutke
Serious
Problems
Individuals
" I'm a liberally minded immigrant, leading a predominantly liberal workforce hailing from predominantly liberal cities and countries. "
Tobias Lutke
Workforce
Immigrant
Leading
" I'm always trying to think of ways to make something more efficient. If I have to do something once, that's fine. If I have to do it twice, I'm kind of annoyed. And if I have to do it three times, I'm going to try to automate it. "
Tobias Lutke
Try
Trying
Always
" Given the success rate, if you want to get wealthy, entrepreneurship is a horrible way of doing it. There are significantly easier ways of doing it. "
Tobias Lutke
Want
Success
Doing
" I think I probably had to start a company, because I don't think I can work for other people. "
Tobias Lutke
People
Had
Company
" Everyone loves feeling comfortable. But it's actually completely useless. "
Tobias Lutke
Useless
Feeling
Comfortable
" More and more people are opening online stores and online retail businesses. This market is expanding very, very quickly. "
Tobias Lutke
Retail
Market
More