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" More and more people are opening online stores and online retail businesses. This market is expanding very, very quickly. "
Tobias Lutke
Retail
Market
More
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" No one benefits from us not taking credit for our successes. There is no virtue in allowing kudos to go unclaimed or elsewhere. "
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" E-commerce is not an industry; e-commerce is a tactic. "
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" One of the most important tasks as a leader in a startup is to pick the right metric to track. This is often referred to as the 'compass metric' because it will be your compass for growth. It's important to note that 'compass metrics' will likely change over the lifetime of a business. "
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" I spent my time, growing up, essentially between two things: technology and retail. I was fascinated by selling and loved the idea of making a profit, but I also spent a lot of time on technology. "
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" Being part of something that's growing fast is better than being part of something that isn't growing fast because opportunities are essentially everywhere, and you're not competing for something. "
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" Our hiring is almost completely built around just going through someone's life story, and we look for moments when they had to make important decisions, and we go deep on those. "
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Life
" I have serious, serious problems with personas - with unauthentic individuals. "
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" Everyone loves feeling comfortable. But it's actually completely useless. "
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" Computers add convenience to our everyday lives, but we are limited in what we can do with technology others have imagined. The ability for humans to teach machines entirely new things - coding - is nothing short of a superpower. "
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" It's this concept of 'just fill up a building of smart people.' It sounds so basic, but honestly it might just be the secret behind Shopify's success. We just do that and get out of the way. "
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" I'm ridiculously lucky. "
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Ridiculously
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" It is my strong belief that computer literacy should be part of our educational system's core curriculum. "
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Strong
" Shopify has been a perpetually underestimated company at every point of its history. "
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Point
Every
Company
" Different people need different kinds of communication for it to have the same effect. That was something I had to learn. "
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Same
People
Need
" Why do Canadians sell themselves short? I've never been able to answer that question. "
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Short
Question
Answer
" Products are a form of speech, and free speech must be fiercely protected, even if we disagree with some of the voices. "
Tobias Lutke
Free
Disagree
Free Speech
" We need a lot more technically literate people. The computers are the tools that are going to solve essentially all problems, and the people who can use them better will be more effective. "
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" I find the strongest predictor of people who do well at Shopify is whether they see opportunity as something to compete for, or do they see opportunity as essentially everywhere and unlimited? It's a rough proxy for pessimism and optimism. "
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See
People
" In my worldview, time is energy that you can invest in things, and money is energy that you can invest. Time has significantly more leverage than money in terms of how much energy you get out of time. "
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Energy
Things
Time
" It is incredibly powerful if you solve the problem you actually have yourself. It's really tough to develop a good product when you don't have very close proximity to the people who actually use your product. The closest proximity you can have to those people is to be that person. "
Tobias Lutke
Powerful
Yourself
Tough
" I'm always trying to think of ways to make something more efficient. If I have to do something once, that's fine. If I have to do it twice, I'm kind of annoyed. And if I have to do it three times, I'm going to try to automate it. "
Tobias Lutke
Try
Trying
Always
" I never cared a lot for school. "
Tobias Lutke
Lot
Never
School
" I'm a liberally minded immigrant, leading a predominantly liberal workforce hailing from predominantly liberal cities and countries. "
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Workforce
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" I care about working on interesting problems, and Shopify is this gift that keeps on giving for working on interesting problems with amazing people. "
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People
Gift
Amazing
" I always loved retail. I love the ideas behind it. I think small-business retail is one of the areas where capitalism works so wonderfully well. "
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Think
Capitalism
Ideas
" People say Facebook connects the world. Facebook has 5,000 Ph.D.s that think about how to make you click on ads you don't want to see. Their business model is about something that most people would not perceive as making the world better. "
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" I got my first computer when I was 6, and I was part of that early generation of children who grew up with computers always being around. I fell in love with them early on. "
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Generation
" Every phase of building a company is really hard. "
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Phase
Hard
Company
" We are reluctant to do these bigger acquisitions that are then integrated, especially if they are committed to a certain product that they want to build that we can't guarantee we will keep evolving. "
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" A lot of people have a great business idea; they just need a little push to make it a reality. "
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Push