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" Life is an unending stream of extenuating circumstances. "

Clayton M. Christensen

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" Whenever we have thanked these men and women for what they have done for us, without exception they have expressed gratitude for having the chance to help - because they grew as they served. "

Clayton M. Christensen

" In organizations, once you articulate how success will be measured, everybody tries to game the system so that they are measured in the best possible way. "

Clayton M. Christensen

" The mistake that makes launching a venture expensive is when you try to make a disruptive technology so good that it can compete on a quality basis with an established product. "

Clayton M. Christensen

" Universities think people come up with great ideas by closing the door. The academic tenure process, where you have to publish to journals which are very narrow, stands in the way of great research. "

Clayton M. Christensen

" As a general rule, when a new industry takes root, and the first products emerge in a wave, almost always the architecture of the product will be proprietary and interdependent in character. "

Clayton M. Christensen

" When you improve your product so it does the customer's job better, then you gain market share. "

Clayton M. Christensen

" During the early stages of an industry, when the functionality and reliability of a product isn't yet adequate to meet customer's needs, a proprietary solution is almost always the right solution - because it allows you to knit all the pieces together in an optimized way. "

Clayton M. Christensen

" When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done. "

Clayton M. Christensen

" We need to have an understanding of what causes what to happen in the world, and why. "

Clayton M. Christensen

" Do not be deceived by impostors. "

Clayton M. Christensen

" The process of writing 'The Innovator's Dilemma' entailed the developing a new theory. My colleagues, students and I have been improving that theory, and adding others to it, since that time. "

Clayton M. Christensen

" When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate. "

Clayton M. Christensen

" India's prosperity is sectioned by geography, such as in Bangalore, where the information technology industry is prominent. Because they have a conduit out of India, competing in the world by the Internet, it's not regulated in corrupt ways, and it is very prosperous. "

Clayton M. Christensen

" In the universities, we teach you what we decide you need to know. And the employers find out when they hire people that students didn't learn what we needed them to learn. Online learning offerings, like the University of Phoenix, have relationships with employers and teach what you need to know. "

Clayton M. Christensen

" The principles of disruptive innovation are indeed intended to be guidelines to assist managers both in introducing disruptive innovations as well as identifying disruptive developments in their market. "

Clayton M. Christensen

" Children are ready to learn when they are ready to learn, not necessarily when their parents are ready to teach them. "

Clayton M. Christensen

" Holiday Inn comes in at the bottom of the market, but they can't go upmarket except if they emulate the Four Seasons. So they can go up, but they have to emulate the people they're trying to compete against. They can't disrupt them, because there isn't anything about their model that is extendable upmarket. "

Clayton M. Christensen

" Many think of management as cutting deals and laying people off and hiring people and buying and selling companies. That's not management, that's deal making. Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession. "

Clayton M. Christensen

" I helped start a ceramics company called CPS Technologies. We took it public in 1987 at $12 a share. Three months later, there was this horrible cliff: Black Monday. Fidelity had bought 15 percent of our stock, and their algorithm caused them to dump it all onto the market that day. We dropped from $12 to $2. "

Clayton M. Christensen

" To focus capital and entrepreneurship into empowering innovation, we should change is the capital gains tax rate. We would be better served by a regressive tax rate, that would become progressively smaller the longer the investment is held. "

Clayton M. Christensen

" The first two lessons, which we learned early in our efforts to be good member missionaries, have made sharing the Gospel much easier: We simply can't predict who will or won't be interested in the Gospel, and building a friendship is not a prerequisite to inviting people to learn about the Gospel. "

Clayton M. Christensen

" I had a horrible heart attack and still have symptoms of that sometimes. Then cancer, which is in remission. But the stroke is the hardest thing because I just lost my ability to speak and to write. "

Clayton M. Christensen

" Companies, in fact, are specifically organized to under-invest in disruptive innovations! This is one reason why we often suggest that companies set up separate teams or groups to commercialize disruptive innovations. When disruptive innovations have to fight with other innovations for resources, they tend to lose out. "

Clayton M. Christensen

" Colleges would compete by adding professors, enhancing programmes or building nicer facilities. So they competed by making institutions better. "

Clayton M. Christensen

" I'm an optimistic person. "

Clayton M. Christensen

Optimistic Person

" You may hate gravity, but gravity doesn't care. "

Clayton M. Christensen

" I'd been raised Mormon, but there comes a time where you are not following what you've been taught, but discovering for yourself if it's true. "

Clayton M. Christensen

" There is no evidence that success in business will make us happy people or allow us to have happy families. "

Clayton M. Christensen

" I talk to our kids now that they are grown up, and I ask them about the experiences that had growing up that really had a powerful influence on the way they view the purpose of life. The experiences that really shaped their values - my wife and I have no memory of those experiences! "

Clayton M. Christensen

" I have been blessed to see visions of eternity; and events in my future that have been important for me to foresee, have been revealed to me. "

Clayton M. Christensen