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" Colleges would compete by adding professors, enhancing programmes or building nicer facilities. So they competed by making institutions better. "
Clayton M. Christensen
Professors
Building
Better
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" In the universities, we teach you what we decide you need to know. And the employers find out when they hire people that students didn't learn what we needed them to learn. Online learning offerings, like the University of Phoenix, have relationships with employers and teach what you need to know. "
Clayton M. Christensen
Learn
Learning
Need
" One of the banes of successful innovation is that companies may be so committed to innovation that they will give the innovators a lot of money to spend. "
Clayton M. Christensen
Successful
May
Money
" I think this is one reason why the Lord invented the Internet - so members can teach one another how to succeed in assignments the Lord has given us, and to give us opportunities to inspire and bear testimony in a horizontal way. "
Clayton M. Christensen
Opportunities
Inspire
Think
" When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate. "
Clayton M. Christensen
Company
Competition
Job
" The ability to share the gospel isn't a 'gift' that has been given to only a few Latter-day Saints and denied to the rest. "
Clayton M. Christensen
Ability
Share
Rest
" Disruption is a process, not an event, and innovations can only be disruptive relative to something else. "
Clayton M. Christensen
Process
Only
Event
" There is no evidence that success in business will make us happy people or allow us to have happy families. "
Clayton M. Christensen
Will
People
Happy
" The way I ought to measure my life is in terms of the others I helped to become better and happier people. That's the biggest thing to think about if you're not happy. "
Clayton M. Christensen
My Life
Life
Think
" Growth makes so many dimensions of management easier. It's when growth stops that things get tough. "
Clayton M. Christensen
Tough
Things
Management
" American capitalists, enthralled by the doctrines of finance, have put their income statements in service of the balance sheet. "
Clayton M. Christensen
Balance
American
Finance
" If we are to develop profound theory to solve the intractable problems in our societally-critical domains... we must learn to crawl into the life of what makes people tick. "
Clayton M. Christensen
Life
Profound
Problems
" I haven't met too many people that don't intend to have a fulfilling life. High-achievers, however, end up allocating their resources in a way that seriously undermines their intended strategy. "
Clayton M. Christensen
Life
End
People
" A disruptive innovation is a technologically simple innovation in the form of a product, service, or business model that takes root in a tier of the market that is unattractive to the established leaders in an industry. "
Clayton M. Christensen
Service
Simple
Business
" A sustaining innovation makes better products that you can sell for better profits to your best customers. "
Clayton M. Christensen
Better
Products
You
" If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives. "
Clayton M. Christensen
You
Customer
Done
" Life is an unending stream of extenuating circumstances. "
Clayton M. Christensen
Unending
Circumstances
Stream
" Disruption is continuously afoot in every industry, but especially in autos. It is how Toyota, Nissan and Honda bloodied Detroit: They did not start their attack with Lexus, Infiniti and Acura, but with low-end subcompact models branded Corona, Datsun and CVCC. "
Clayton M. Christensen
Disruption
How
Start
" When an entrant competitor attacks the low end of any market, the rational reaction of the incumbent firms is to abandon rather than defend it - because the low end is the least profitable of their possible investments. "
Clayton M. Christensen
End
Possible
Reaction
" The marginal cost of doing something 'just this once' always seems to be negligible, but the full cost will typically be much higher. Yet unconsciously, we will naturally employ the marginal-cost doctrine in our personal lives. "
Clayton M. Christensen
Doing
Personal
Will
" By definition, big data cannot yield complicated descriptions of causality. Especially in healthcare. Almost all of our diseases occur in the intersections of systems in the body. "
Clayton M. Christensen
Complicated
Big
Healthcare
" Whenever we have thanked these men and women for what they have done for us, without exception they have expressed gratitude for having the chance to help - because they grew as they served. "
Clayton M. Christensen
Us
Gratitude
Chance
" People under-invest in family because it doesn't pay off until the long term. "
Clayton M. Christensen
Family
People
Pay
" What's unique about the Mormon Church is that it encourages inquiry. I really do think my research and religion are all on the same page. I never could have come up with the notion of disruptive innovations, which went against a lot of conventional wisdom, if I hadn't been raised to always be asking questions. "
Clayton M. Christensen
Research
Page
Religion
" If you're successful and growing, you can manage any way you want to. Growth makes so many dimensions of management easier. It's when growth stops that things get tough. "
Clayton M. Christensen
Growing
Growth
Management
" I had a horrible heart attack and still have symptoms of that sometimes. Then cancer, which is in remission. But the stroke is the hardest thing because I just lost my ability to speak and to write. "
Clayton M. Christensen
Speak
Sometimes
Lost
" Optimizing return on capital will generate less growth than optimizing return on education. "
Clayton M. Christensen
Growth
Education
Return
" To become the kind of person you want to become, you've got to have discipline. It's easier to keep to your standards 100 percent of the time versus 98 percent of the time. "
Clayton M. Christensen
You
Want
Time
" Diabetes is a great example whereby, giving the patient the tools, you can manage yourself very well. "
Clayton M. Christensen
Yourself
You
Great
" In an environment where you've got to push innovations out the door fast and keep the cost of innovation low, the probability that you'll be successful is actually much higher. "
Clayton M. Christensen
Innovation
Door
Environment
" The single most important factor in our long-term happiness is the relationships we have with our family and close friends. "
Clayton M. Christensen
Family
Friends
Happiness