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" Showing your emotions is not a weakness. "

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" A small business can survive for a while without making a profit, but if its cashflow dries up, the impact is fatal. "

" The eight years I spent at Millwall were among the best times of my life. "

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" If someone underestimates you because you are warm and approachable, then you have an advantage over them. "

" When I went to school, most parents wanted their children to get good A-levels, to go to university, and get a degree so your children had a better life than you. The way out of poverty was through a degree. But the whole world has moved on from that. "

" If the cash runs out, it's like a heart attack for you and your business. Keep that front and centre of your mind, and you will have financial security and not be struggling to pay the bills. "

" Save money; never rely on other people to lend you money. We call it having 'walking the streets' money - money in your back pocket or bank account that belongs to you. "

" Becoming a campaign representative for the somewhereto_ re:store campaign was a simple choice. "

" Take calculated risks and limit your downside. "

" The high street is not a retail thing: it's a social thing, part of the British lifestyle. And I say that as someone who started his life on Limassol high street in Cyprus. "

" The statistics for investing in small businesses are such that the vast majority fail. "

" I started work at 13, had three or four part-time jobs, and learnt very quickly the values of work. "

" I was useless in the classroom; I would spend my time looking out of the window after the first 10 minutes. But when you do an apprenticeship, you don't have to wait for the teacher to tell you when it's time to start, because you are on the shop floor learning for real. "

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" If you really want to sort out the High Street, you ask someone like Kate Swann at WHSmith, who has done a fantastic job of running profitable shops. "

" No major technological change has ever been instituted by mankind without an array of negative consequences. The motor car has meant liberation for millions, but it has also caused congestion, environmental damage, and a disturbing death toll on the roads. "

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