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" There are two types of claims: those based on hard numbers and those based on slippery numbers. "

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" It's important to slow down, every now and then, for no other reason than to call someone to say 'Hi.' It doesn't have to be a long conversation. Just calling out of the blue does more to let someone know you still care about them than nearly anything else. "

" Great leaders state out loud what they intend to do and in doing so, they get things done. "

" Spending too much time focused on others' strengths leaves us feeling weak. Focusing on our own strengths is what, in fact, makes us strong. "

" More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions. "

" Entrepreneurs must be practical experts. They needn't set out to be subject matter experts in what they do; they must set out to solve a problem or pursue some cause or purpose greater than themselves. "

" There is a difference between giving directions and giving direction. "

" I think most people are inherently interested in how their brain works, in what makes them tick. "

" I know there's a difference between being successful and feeling successful. And if you ask me if I feel successful, the honest answer is 'not yet.' "

" Babe Ruth was not afraid to strike out. And it was this fearlessness that contributed to his remarkable career. "

" One of the best paradoxes of leadership is a leader's need to be both stubborn and open-minded. A leader must insist on sticking to the vision and stay on course to the destination. But he must be open-minded during the process. "

" Over 90% of people go home at the end of the day feeling unfulfilled by their work, and I won't stop working until that statistic is reversed - until over 90% of people go home and can honestly say, 'I love what I do.' "

" The U.S. Constitution protects our privacy from the prying eyes of government. It does not, however, protect us from the prying eyes of companies and corporations. "

" Anyone who achieves any kind of success, however you want to define it, sometimes can't let go of it. "

" I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens. "

" Like a good parent can't also be his child's best friend, a leader with authority requires some separation from subordinates. "

" Pilots, to a large degree, are like salesmen. They have to be confident to be good at their jobs. They have to practice relentlessly and plan out all the scenarios of the things that could happen when they're out there. Nothing is more important than preparation. They are also mighty competitive, both as individuals and as squadrons. "

" It's always the organizations that are resource constrained that come up with the good ideas to win. "

" Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers. "

" Great leaders don't need to act tough. Their confidence and humility serve to underscore their toughness. "

" Whether individuals or organisations, we follow those who lead not because we have to, but because we want to. We follow those who lead not for them, but for ourselves. "

" To spend more money, you have to have more money, but time is fixed and we all have the same amount to spare. How we choose to spend it can make a significant difference on the impact we have in our careers or in the world. "

" A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to. "

" If we care about the average working American, then Wal-Mart matters. A lot. "

" My sister made certain choices about the life she wanted. Those choices include a steady job, a husband and children. But balance and stability come at a cost. It is harder for her to be spontaneous. It is harder to just up and leave. "

" The most effective leaders are actually better at guarding against danger when they acknowledge it that it exists. Cowards, in contrast, cling to the hope that failure will never happen and may be sloppy in the face of danger - not because they don't acknowledge that it exists, but because they are just too afraid of it to look it in the eye. "

" The big picture doesn't just come from distance; it also comes from time. "

" The most basic human desire is to feel like you belong. Fitting in is important. "

" Humility, I have learned, must never be confused with meekness. Humility is being open to the ideas of others. "

" Anyone can sell product by dropping their prices, but it does not breed loyalty. "

" Panic causes tunnel vision. Calm acceptance of danger allows us to more easily assess the situation and see the options. "