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" Great leaders state out loud what they intend to do and in doing so, they get things done. "

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" There is no decision that we can make that doesn't come with some sort of balance or sacrifice. "

" Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental. "

" Don't quit. Never give up trying to build the world you can see, even if others can't see it. Listen to your drum and your drum only. It's the one that makes the sweetest sound. "

" If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears. "

" Bad leaders believe that they have to project control at all times. "

" Like a good parent can't also be his child's best friend, a leader with authority requires some separation from subordinates. "

" We live in times of high stress. Messages that are simple, messages that are inspiring, messages that are life-affirming, are a welcome break from our real lives. "

" If you can clearly articulate the dream or the goal, start. "

" The trick to balance is to not make sacrificing important things become the norm. "

" Panic causes tunnel vision. Calm acceptance of danger allows us to more easily assess the situation and see the options. "

" During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return. "

" When we can communicate from the inside out, we're talking directly to the part of the brain that controls behavior, and then we allow people to rationalize it with the tangible things we say and do. This is where gut decisions come from. "

" I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens. "

" Money is a short-term result that incentivizes short-term decision making. "

" Leadership is not about the next election, it's about the next generation. "

" There is a difference between giving directions and giving direction. "

" At the end of the day, humans are social animals and we are at our best when we get to do things with others who appreciate and enjoy what we enjoy. It's what keeps us human. "

" I think most people are inherently interested in how their brain works, in what makes them tick. "

" There are two types of claims: those based on hard numbers and those based on slippery numbers. "

" Offer someone the opportunity to rebuild a company or reinvent an industry as the primary incentive, and it will attract those drawn to the challenge first and the money second. "

" Mergers are like marriages. They are the bringing together of two individuals. If you wouldn't marry someone for the 'operational efficiencies' they offer in the running of a household, then why would you combine two companies with unique cultures and identities for that reason? "

" Entrepreneurs must be practical experts. They needn't set out to be subject matter experts in what they do; they must set out to solve a problem or pursue some cause or purpose greater than themselves. "

" If we care about the average working American, then Wal-Mart matters. A lot. "

" There is a difference between listening and waiting for your turn to speak. "

" When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone. "

" I have friends who are majorly into the cosplay culture and have urged me to go to a convention for no other reason than to meet others like me. "

" Some people are born good-looking. Some have the gift of gab. And some are lucky enough to be born smarter than the rest of us. Whether we like it or not, Mother Nature does not dole these characteristics out evenly. "

" Leadership is absolutely about inspiring action, but it is also about guarding against mis-action. "

" In the military, they give medals for people who are willing to sacrifice themselves so that others may survive. In business, we give bonuses to people who sacrifice others. "

" Wal-Mart's size and scale is so vast they literally have the ability to change the face of the entire country. If Wal-Mart were to make a decision tomorrow to refuse to sell a single product made with partially hydrogenated oils, for example, we'd probably see rates from heart disease decline a few years later. That's how powerful Wal-Mart is. "