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" We believe in global scalability with local relevance. "
Gillian Tans
Global
Relevance
Believe
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" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
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Create
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" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "
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Better
Food
Destination
" I found the Internet really fascinating. "
Gillian Tans
Really
Internet
Found
" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "
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Picture
Stay Focused
" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "
Gillian Tans
Special
Blue
Light
" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "
Gillian Tans
Goal
Travel
Best
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
Gillian Tans
Thought
Website
More
" Using science to tell us what customers are looking for is second nature for us here. "
Gillian Tans
Looking
Nature
Us
" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "
Gillian Tans
Technology
Face
Challenges
" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "
Gillian Tans
Help
Travel
Technology
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each other better. "
Gillian Tans
Experience
Together
You
" I've always been curious and taken many risks, but that is quite atypical for a woman. On the other hand, I think that's the only way to grow beyond yourself. "
Gillian Tans
Think
Curious
Risks
" Our mission is to empower people to experience the world. "
Gillian Tans
Experience
People
Mission
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" People always travel no matter what. "
Gillian Tans
People
Always
Travel
" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "
Gillian Tans
You
Time
Week
" I'm a master at getting as much in a day as possible. "
Gillian Tans
Possible
Day
Much
" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "
Gillian Tans
Bigger
Why
Anybody
" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
Gillian Tans
Will
Brand
China
" Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age. "
Gillian Tans
Women
Spark
Education
" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
Gillian Tans
Best
Create
Early
" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "
Gillian Tans
Work
Feel Good
Business
" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
Gillian Tans
Platform
Culture
Facilitate
" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "
Gillian Tans
You
Growth
Potential
" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
Gillian Tans
Me
Location
Hotel
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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Here
Travel
Our
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
Gillian Tans
Loyalty
Help
Doing
" Technology's great, but you can only be as good in technology as your people are. "
Gillian Tans
Good
You
Technology