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" Using science to tell us what customers are looking for is second nature for us here. "
Gillian Tans
Looking
Nature
Us
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" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "
Gillian Tans
You
Time
Week
" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "
Gillian Tans
Work
Feel Good
Business
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" Technology's great, but you can only be as good in technology as your people are. "
Gillian Tans
Good
You
Technology
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
Gillian Tans
Japan
Travel
Us
" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "
Gillian Tans
Me
Work
Woman
" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "
Gillian Tans
You
Growth
Potential
" If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer. "
Gillian Tans
Customer
More
Products
" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
Gillian Tans
Me
Location
Hotel
" With any previous transition we made with technology, it hasn't been the case that we need less people. "
Gillian Tans
Need
Technology
Transition
" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
Gillian Tans
Technology
Women
Equality
" There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.' "
Gillian Tans
Advice
Looking
Looking Back
" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "
Gillian Tans
Price
Tools
Business
" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
Gillian Tans
Changes
Person
You
" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "
Gillian Tans
India
Asian
Both
" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "
Gillian Tans
Sometimes
Week
Beginning
" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
Gillian Tans
Women
Change
Key
" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
Gillian Tans
Product
Testing
Improve
" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "
Gillian Tans
Me
Think
You
" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
Gillian Tans
Never
Afraid
Failure
" Booking.com is one of the biggest translation companies in the world. "
Gillian Tans
Biggest
World
Translation
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
Gillian Tans
More
Create
Better
" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "
Gillian Tans
Goal
Travel
Best
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" Both business and leisure travellers are enjoying unprecedented levels of choice. "
Gillian Tans
Choice
Levels
Both
" People always travel no matter what. "
Gillian Tans
People
Always
Travel
" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "
Gillian Tans
Job
Experience
Need
" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "
Gillian Tans
Long
You
Woman
" I'm a master at getting as much in a day as possible. "
Gillian Tans
Possible
Day
Much
" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "
Gillian Tans
Only
Always
You