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" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "

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" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "

Gillian Tans

Create

Better

" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "

" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "

" We know that companies which have more women in leadership positions have a better performance. "

" We are a bottom-up culture, and we need a communications platform that can facilitate that. "

" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "

Gillian Tans

Dresses

Shoes

" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "

" Many people think we are a technology company, but we are totally customer-led. "

" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "

" If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer. "

Gillian Tans

Customer

Products

" There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.' "

" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "

" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "

" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "

" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "

" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "

" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "

" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "

" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "

" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "

Gillian Tans

Think

You

" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "

Gillian Tans

Thought

Website

" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "

" If you look around Booking.com, it's a very gender-balanced company. "

" There's no point being at the airport longer than needed. "

" China's domestic travel is increasing, and that's why we are building our teams here in China. "

" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "

" We want to make sure that we have the right products for Chinese people. "

" When you start very young and you start to work, you're going to fail. That's how you learn. "

" I found the Internet really fascinating. "

" Booking.com is one of the biggest translation companies in the world. "