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" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
Gillian Tans
Best
Create
Early
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" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
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" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "
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" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "
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" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "
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" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
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" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "
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" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "
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" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
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" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
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" Using science to tell us what customers are looking for is second nature for us here. "
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" Travel is a combination of the personal and the emotional. "
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" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
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" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "
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" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
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" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
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" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
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" Instead of traveling on a weekend, begin your trip on a Tuesday or Wednesday, which are often the cheapest days to fly. Being flexible with timing can help with savings. "
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" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
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" I found the Internet really fascinating. "
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" We know that companies which have more women in leadership positions have a better performance. "
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" With any previous transition we made with technology, it hasn't been the case that we need less people. "
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" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
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" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "
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" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "
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" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
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" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
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" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
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" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "
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" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
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