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" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
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" Booking.com is one of the biggest translation companies in the world. "
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Biggest
World
Translation
" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
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Best
Create
Early
" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "
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" Both business and leisure travellers are enjoying unprecedented levels of choice. "
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Levels
Both
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
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" Booking.com has been very good at performance marketing. That's how we grew our business. "
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Performance
Marketing
Good
" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
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Technology
Women
Equality
" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
Gillian Tans
Me
Location
Hotel
" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
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People
Experience
Mission
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
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Understanding
Shopping
Travel
" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "
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Only
Always
You
" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
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Job
Always
Successful
" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
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Changes
Person
You
" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
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Day
Learning
Change
" We want to make sure that we have the right products for Chinese people. "
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Sure
People
Products
" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
Gillian Tans
Will
Brand
China
" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "
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You
Time
Week
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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Here
Travel
Our
" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "
Gillian Tans
Job
Experience
Need
" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "
Gillian Tans
Me
Work
Woman
" I've always been curious and taken many risks, but that is quite atypical for a woman. On the other hand, I think that's the only way to grow beyond yourself. "
Gillian Tans
Think
Curious
Risks
" We know that companies which have more women in leadership positions have a better performance. "
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Leadership
Performance
Know
" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "
Gillian Tans
Still
Women
Board
" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "
Gillian Tans
Mother
Risks
Thought
" Employing women is good for business. "
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Employing
Business
Good
" Using science to tell us what customers are looking for is second nature for us here. "
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Looking
Nature
Us
" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "
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Bigger
Why
Anybody
" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
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Here
Continue
Partners
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
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Thought
Website
More
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
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Japan
Travel
Us