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" Our mission is to empower people to experience the world. "
Gillian Tans
Experience
People
Mission
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" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
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" Using science to tell us what customers are looking for is second nature for us here. "
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" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "
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" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
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" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
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" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "
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" I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning. "
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" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
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" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "
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" We know that companies which have more women in leadership positions have a better performance. "
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Leadership
Performance
Know
" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "
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Still
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Board
" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "
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" If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer. "
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" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
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" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
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Help
Doing
" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "
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Experience
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" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "
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Help
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Technology
" With any previous transition we made with technology, it hasn't been the case that we need less people. "
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" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
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" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
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Thought
Website
More
" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
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Technology
Women
Equality
" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "
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Need
Improve
Ownership
" I'm a master at getting as much in a day as possible. "
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Possible
Day
Much
" Both business and leisure travellers are enjoying unprecedented levels of choice. "
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Choice
Levels
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" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "
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" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "
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" There's no point being at the airport longer than needed. "
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" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
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" I've always been curious and taken many risks, but that is quite atypical for a woman. On the other hand, I think that's the only way to grow beyond yourself. "
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Think
Curious
Risks