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" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
Gillian Tans
Platform
Culture
Facilitate
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" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "
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" People always travel no matter what. "
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" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
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" Travel is a combination of the personal and the emotional. "
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" I'm a master at getting as much in a day as possible. "
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" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "
Gillian Tans
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" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "
Gillian Tans
Dresses
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Up
" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "
Gillian Tans
Sometimes
Week
Beginning
" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
Gillian Tans
Here
Continue
Partners
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
Gillian Tans
Thought
Website
More
" Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age. "
Gillian Tans
Women
Spark
Education
" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "
Gillian Tans
India
Asian
Both
" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
Gillian Tans
Product
Testing
Improve
" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
Gillian Tans
Job
Always
Successful
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
Gillian Tans
Understanding
Shopping
Travel
" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "
Gillian Tans
Long
You
Woman
" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
Gillian Tans
Changes
Person
You
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "
Gillian Tans
Me
Work
Woman
" I found the Internet really fascinating. "
Gillian Tans
Really
Internet
Found
" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
Gillian Tans
Loyalty
Help
Doing
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" Booking.com has been very good at performance marketing. That's how we grew our business. "
Gillian Tans
Performance
Marketing
Good
" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
Gillian Tans
People
Experience
Mission
" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
Gillian Tans
Women
Change
Key
" If you look around Booking.com, it's a very gender-balanced company. "
Gillian Tans
Around
You
Company
" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "
Gillian Tans
Special
Blue
Light
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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Our
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
Gillian Tans
Long
Money
Great