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" I found the Internet really fascinating. "
Gillian Tans
Really
Internet
Found
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" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
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" Employing women is good for business. "
Gillian Tans
Employing
Business
Good
" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "
Gillian Tans
Still
Women
Board
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
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" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
Gillian Tans
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Equality
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
Gillian Tans
Japan
Travel
Us
" Instead of traveling on a weekend, begin your trip on a Tuesday or Wednesday, which are often the cheapest days to fly. Being flexible with timing can help with savings. "
Gillian Tans
Help
Weekend
Fly
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "
Gillian Tans
Better
Food
Destination
" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "
Gillian Tans
Book
Service
World
" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "
Gillian Tans
Goal
Travel
Best
" I'm a master at getting as much in a day as possible. "
Gillian Tans
Possible
Day
Much
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
Gillian Tans
More
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Better
" Travel is a combination of the personal and the emotional. "
Gillian Tans
Travel
Personal
Emotional
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
Gillian Tans
Here
Travel
Our
" Using science to tell us what customers are looking for is second nature for us here. "
Gillian Tans
Looking
Nature
Us
" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
Gillian Tans
Best
Create
Early
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "
Gillian Tans
Work
Feel Good
Business
" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "
Gillian Tans
Doing
Culture
Research
" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
Gillian Tans
People
Experience
Mission
" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "
Gillian Tans
More
Marketing
Us
" People always travel no matter what. "
Gillian Tans
People
Always
Travel
" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "
Gillian Tans
Mother
Risks
Thought
" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
Gillian Tans
Loyalty
Help
Doing
" If you look around Booking.com, it's a very gender-balanced company. "
Gillian Tans
Around
You
Company
" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "
Gillian Tans
India
Asian
Both
" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "
Gillian Tans
Price
Tools
Business
" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
Gillian Tans
Here
Continue
Partners